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# Technology Support Specialist

- **Company:** Manchester University, Inc.
- **Location:** Fort Wayne, IN, United States
- **Experience:** Experienced
- **Salary:** $46,030.0 - $69,035.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Microsoft Outlook, Learning Management Systems, Microsoft Office, Elearning, Web Content Accessibility Guidelines, Information Technology, Blackboard
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2c56b91c55f683a5

## About the Role

* Bachelor's degree in Educational Technology, Information Technology, Instructional Design, or a related field.
 * Minimum of two years of professional experience supporting instructional technology, learning technologies, educational technology systems, or a related area, preferably in higher education.
 * Familiarity with Universal Design for Learning (UDL), Quality Matters, WCAG, and accessibility best practices is preferred.
 * Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
 * Experience with learning management systems, such as Blackboard and Canvas, is strongly preferred.
 * Strong technical troubleshooting and problem-solving skills.
 * Excellent communication and customer service skills.
 * Strong organizational skills with a high degree of accuracy and attention to detail.
 * Ability to manage multiple priorities and meet deadlines.
 * Ability to work independently and collaboratively in a team-oriented environment.
 * Ability to exercise sound judgment by independently resolving issues when appropriate and seeking guidance when additional expertise or clarification is needed.
 * Commitment to continuous learning and professional growth., * Demonstrate initiative and proactively address challenges.
 * Build trust through responsive, high-quality service and communication.
 * Balance technical expertise with an understanding of teaching and learning needs.
 * Demonstrate strong attention to detail and follow-through.
 * Ask thoughtful questions and seek clarification when encountering unfamiliar situations.
 * Collaborate effectively with colleagues across departments.
 * Demonstrate a willingness to learn new technologies and adapt to evolving needs.
 * Explore and evaluate emerging technologies and their potential to support teaching and learning.

## Description

Manchester University is seeking a Technology Support Specialist who is passionate about helping faculty succeed and enhancing the student learning experience through technology. This position serves as a key partner to faculty, providing support, training, and guidance related to Canvas, instructional technologies, and emerging educational tools.

The successful candidate will combine technical aptitude with a strong customer-service mindset. They will be a proactive problem-solver who works effectively with a variety of stakeholders, communicates clearly, and translates technical concepts into practical solutions that support teaching and learning.

What You'll Do

 * Administer and support the University's Canvas learning management system and related instructional technology platforms.
 * Provide training, consultation, and technical support to faculty and staff.
 * Support learning technology integrations (LTIs) and related systems.
 * Collaborate with faculty and campus partners to enhance teaching effectiveness and student engagement.
 * Troubleshoot technology issues and recommend practical, user-focused solutions.
 * Assist with the evaluation, implementation, and support of emerging educational technologies, including AI tools that support teaching and learning.
 * Develop and improve faculty training materials, resources, and support processes.
 * Support accessibility and quality standards in digital learning environments.
 * Partner with Information Technology staff, vendors, and other stakeholders to support instructional technology initiatives.