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# Desktop Support Analyst

- **Company:** Macpower Digital Assets Edge LLC
- **Location:** Winslow Township, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Data Analysis, Software Applications, Microsoft Office, Windows Servers, Tablet Computers, Information Technology, Data Management, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/ace92988-9276-4b24-9252-70c378a07e41/desktop-support-analyst

## About the Role

* A four-year Bachelor's degree in Business, Computer Science, or a related field. Significant professional experience may be considered in lieu of the educational requirement.
 * A minimum of 2 to 5 years of relevant work experience.
 * Proficiency in Windows-based hardware and software applications is required.
 * Strong communication and analytical skills are essential.

Technical Skills:

 * Active Directory & Windows Server 2000 (or higher)
 * Office 2000 (or higher)
 * Mobile and cellular technologies (iPad, Tablets, iPhone)
 * ServiceNow
 * Familiarity with Android-based tablets

## Description

* The role supports the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance.
 * Key responsibilities include the design, development, and maintenance of systems, data management, security access, project coordination, and interfacing with other systems.
 * Additionally, the role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.
 * The position requires travel between multiple sites for on-site support, with typically one day spent at each location during the week. A reliable car is essential for this role. The locations to be covered are: Glassboro, NJ; Waterford, NJ; McKee City, NJ; Cumberland, NJ; Millville, NJ; Cape May, NJ, * Review, evaluate, design, implement and maintain the corporate technology systems.
 * Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
 * Ability to communicate complicated technical concepts to non-technical Clients.
 * Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
 * Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
 * Develops specifications according to business requirements.
 * Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
 * Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
 * Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
 * Coordinate and perform all testing of any changes to environment with process owners.
 * Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
 * Provides technical assistance to 700 internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
 * Assist IT Department with other support related issues as required.
 * Perform other special projects and assignments as required.
 * Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.