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# Desktop Support Engineer

- **Company:** Vantage Point
- **Location:** Woodbridge Township, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, Microsoft Outlook, Data Migration, Desktop Computing, Identity and Access Management, Issue Tracking Systems, User Environment Management, Software Troubleshooting, Microsoft Onedrive, Laptops, Network Server
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/32aba85e-b0b6-4ad2-a6c2-ded122a8011f/desktop-support-engineer

## About the Role

* Strong knowledge of Desktop Support and End-User Computing.
 * Experience in Laptop Migration and User Data Migration.
 * Hands-on experience with Active Directory (AD).
 * Proficiency in Microsoft Outlook, Teams, and OneDrive.
 * Experience in software installation, configuration, and troubleshooting.
 * Knowledge of Windows operating systems and user profile management.
 * Understanding of application access management and server access support.
 * Strong communication and customer service skills.
 * Ability to troubleshoot and resolve technical issues independently

## Description

* Provide desktop and laptop support to end users.
 * Perform laptop migration activities and support users with all pre-migration and post-migration issues.
 * Install, configure, and troubleshoot software applications.
 * Provide access-related support for applications and servers.
 * Assist users in configuring and using various business applications.
 * Manage and support Active Directory (AD) related tasks, including user account administration and access management.
 * Provide support for Microsoft Outlook, Microsoft Teams, and OneDrive.
 * Diagnose and resolve hardware, software, and operating system issues.
 * Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
 * Manage and troubleshoot user profiles on laptops and workstations.
 * Ensure timely resolution of IT incidents and service requests while maintaining high customer satisfaction.
 * Document issues, resolutions, and support activities in the ticketing system.