> Markdown version of [/jobs/ext/4628774-ams-manager-salesforce-service-cloud-mulesoft](https://www.wearedevelopers.com/jobs/ext/4628774-ams-manager-salesforce-service-cloud-mulesoft). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# AMS Manager (Salesforce Service Cloud & MuleSoft)

- **Company:** Macpower Digital Assets Edge LLC
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, Data Streaming, Data Management, Marketing Cloud, Mulesoft
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/610cdb54-408f-44fd-a862-4d399df0b613/ams-manager-salesforce-service-cloud-mulesoft

## About the Role

* Salesforce Expertise: 6-9 years of experience in Salesforce Service Cloud (functional/technical).
 * Integration Mastery: 3-5 years of hands-on experience managing MuleSoft integrations within a production environment.
 * Service Management: Proven track record in Application Managed Services (AMS) or high-volume support environments.
 * Leadership: Demonstrated ability to manage onsite operations, cross-functional teams, and complex stakeholder landscapes.
 * Frameworks: Strong command of structured incident, problem, and change management frameworks.

Preferred Qualifications:

 * Experience with Salesforce Data Cloud and Marketing Cloud .
 * Advanced knowledge of enterprise-level integration patterns and data platforms.
 * Familiarity with large-scale digital transformation and CRM optimization.

Performance Indicators (90-Day Success):

 * Optimization of the support queue, resulting in improved SLA compliance and reduced aged incidents.
 * Stabilization of critical MuleSoft integration points and enhanced monitoring protocols.
 * Establishment of a clear governance framework for prioritizing cross-functional CRM enhancements.

## Description

Job DescriptionRole Overview: The AMS Manager provides strategic leadership for Application Managed Services (AMS) , ensuring the stability, performance, and continuous evolution of the Salesforce Service Cloud ecosystem. This onsite leadership role bridges the gap between complex CRM functionality and enterprise-grade program management. The Manager is responsible for the end-to-end service delivery lifecycle, including the oversight of critical MuleSoft integrations and the alignment of support outcomes with global business objectives. Core Responsibilities: 1. Service Delivery & Operational Governance:

 * Lead comprehensive AMS operations for Salesforce Service Cloud, maintaining rigorous system stability and performance standards.
 * Govern Incident, Problem, and Change Management processes, ensuring strict adherence to established SLAs and KPIs .
 * Monitor service metrics and incident trends to implement proactive architectural and process improvements.
 * Manage onsite support teams, providing technical guidance and ensuring high-quality service delivery.

 2. Integration & Functional Oversight:
 * Orchestrate and manage complex integration workflows utilizing MuleSoft to ensure seamless data flow across the enterprise.
 * Oversee Salesforce Service Cloud configurations, customizations, and ongoing support activities.
 * Ensure the integrity of CRM processes and customer service operations through disciplined technical oversight.

 3. Program Management & Stakeholder Engagement:
 * Drive program management initiatives, including strategic planning, resource tracking, and executive-level reporting.
 * Act as the primary liaison between cross-functional departments (Sales, Marketing, IT) to prioritize enhancements and support requests.
 * Champion continuous improvement initiatives to enhance system scalability and user experience.