> Markdown version of [/jobs/ext/4628775-service-desk-personnel](https://www.wearedevelopers.com/jobs/ext/4628775-service-desk-personnel). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Personnel

- **Company:** OP Consulting Group LLC
- **Location:** Nashville, TN, United States
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Access Network, Active Directory, Backup Devices, IBM Hardware Management Console, Virtual Private Networks (VPN), Windows Remote Assistance, Remote Desktop Services, Cisco WebEx, Wi-Fi Technology, Remote Desktop Protocol (RDP), Cisco, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/c7d8f2b0-0b14-4e08-a264-c2656f9ce725/service-desk-personnel

## About the Role

* Prior experience in an IT Call Center or high-volume Help Desk environment is highly preferred.
 * Exceptional interpersonal and customer service skills, with the ability to communicate technical solutions to non-technical users clearly.
 * Hands-on experience with ServiceNow for ITSM and ticketing.
 * Proficiency in Active Directory management and remote desktop support.

## Description

* Help Desk & Ticketing: Manage a daily volume of up to 30 support calls, providing top-tier customer service. Oversee ticket lifecycle management and assignment using ServiceNow.
 * Remote & Application Support: Provide remote assistance using tools such as MSRA, RDP, MS Teams, and Cisco Webex. Troubleshoot application issues, including account permissions, compatibility settings, and browser-based versus locally installed software.
 * Active Directory Administration: Navigate various Organizational Units (OUs), look up user attributes, manage account unlocks, and execute password resets.
 * Device & Hardware Management: Deploy and manage hardware and mobile devices. Support iOS deployments (iPhones/iPads), including new setups, data backup/restoration, and resetting iTunes or network settings.
 * Network & Connectivity: Diagnose and resolve network access issues across Internal/External connections, VPNs, LTE, and Wi-Fi.
 * Video Conferencing Support: Facilitate and troubleshoot virtual meetings across MS Teams, Cisco Webex, and Cisco Presence video solutions.
 * Print Administration: Manage and troubleshoot both local and server print queues.