> Markdown version of [/jobs/ext/4628948-senior-operational-support-analyst](https://www.wearedevelopers.com/jobs/ext/4628948-senior-operational-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Operational Support Analyst

- **Company:** Michigan Farm Bureau
- **Location:** Lansing, MI, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Software Bug Management, System Testing
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.com/details/5949423465

## About the Role

Bachelor's degree in business, operations, insurance or related field, or equivalent experience
Property/Casualty Resident Producer license preferred

## Description

Lead operational initiatives and cross-functional projects supporting Property/Casualty Customer Service. Partner with business, IT and product teams to gather requirements, design solutions, test and implement system changes, resolve issues, and improve processes, workflows and service outcomes.
Lead departmental and corporate projects from requirements gathering through implementation and production validation.
Coordinate solution design and system changes with IT, product owners, quality analysts and business stakeholders.
Manage testing, implementation readiness, defect tracking and post-implementation reviews.
Lead production support activities and track system enhancements.
Triage, prioritize and resolve complex system and processing-error tickets through Service Desk Plus.
Identify and implement process improvements and workflow optimizations.
Project requirements gathering
Solution design
Project management methodologies
System testing
System implementation
Production validation
Defect management
Service Desk Plus ticket triage
Process improvement
Workflow optimization
Medical Insurance