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# Oss Support Executive Engineer

- **Company:** Tata Consultancy Services Limited
- **Location:** White Plains, NY, United States
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Configuration Management Databases, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Mobile Application Software, System Center Configuration Manager, Network Connections, Software Deployment, TCP/IP, User Environment Management, Wi-Fi Technology, Software Troubleshooting, Peripherals, Microsoft InTune, Laptops, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88810100/1

## About the Role

* Demonstrated experience in Onsite Support, Deskside Support, or End User Computing (EUC).
 * Hands-on support for desktops, laptops, mobile devices, peripherals, printers and workplace technologies across corporate offices, manufacturing plants/factories and distribution/warehouse environments.
 * Strong troubleshooting knowledge of Windows 10/11, Microsoft 365, Outlook, Active Directory, Group Policy and VPN.
 * Experience with Microsoft Intune (MDM/MAM) and SCCM for device enrollment, configuration, compliance and application deployment.
 * Experience with ServiceNow or similar ITSM tools, including Incident and Service Request lifecycle management.
 * Working knowledge of ITIL processes, particularly Incident Management, Service Request Management and escalation.
 * Experience in hardware lifecycle and asset management, including laptop deployment, refresh/replacement, asset audits, device return and break/fix/vendor coordination.
 * Basic network troubleshooting covering TCP/IP, DNS, DHCP, Wi-Fi, proxy and network connectivity.
 * Experience supporting plant/warehouse endpoints, including rugged/handheld devices, barcode scanners, label printers and industrial printers.
 * Strong customer-facing communication and troubleshooting skills.
 * Experience supporting VIP/executive users with minimum business disruption and appropriate confidentiality.
 * Good written and verbal English communication; local language capability can be considered an added advantage based on site requirements.

## Description

* Provide onsite desk-side, walk-up and IT Bar support to end users across offices, manufacturing sites and distribution/warehouse locations.
 * Diagnose and resolve hardware, software, operating system, Microsoft 365, connectivity and peripheral-related incidents.
 * Log, prioritize, troubleshoot, resolve, escalate and close Incidents and Service Requests within applicable SLA requirements.
 * Maintain ServiceNow tickets with accurate troubleshooting activities, resolution information and user communication.
 * Perform new joiner setup, device handover, initial sign-in assistance, MFA setup, email configuration and application validation.
 * Handle device refresh/replacement, return and loaner-device activities, maintaining appropriate asset/CMDB records.
 * Support mobile devices, Company Portal, mobile applications and coordinate device replacement where required.
 * Perform user onboarding/offboarding and associated workplace IT activities.
 * Maintain accurate asset assignment, return, replacement and loaner records.
 * Support office/plant moves, hardware refresh activities and asset audits.
 * Coordinate unresolved issues with appropriate resolver groups including Application, Infrastructure, Network, Telecom and OEM/vendor support teams.
 * Provide proactive status updates to users and ensure proper ownership transfer during escalation.
 * Support conference-room/AV equipment and workplace peripherals where required.
 * Participate in daily operational reviews and follow up on aging/open tickets.
 * Provide rotational onsite, on-call and weekend support where required to align with site/plant operating hours.

Salary Range-$60,000-$75,000 a year