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# Routing Specialist - Decatur

- **Company:** Cook's Pest Control
- **Location:** Decatur, AL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Routing
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/16_e2d79fd0

## About the Role

* High School Diploma or equivalent
 * Must have excellent customer service skills.
 * Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
 * Must have excellent organizational skills, be able to multitask and determine priorities.
 * Must have excellent attention to detail; accuracy of work is highly important.
 * Must have excellent communication skills, both oral and written.
 * Must be able to work well both independently and as part of a team.

## Description

The Routing Specialist efficiently schedules appointments for service technicians in accordance with direction provided by district management and professionally communicates/coordinates appointment information to each customer.

 * Schedule recurring service treatment/inspection appointments for customers to be performed by service technicians.
 * Use company tools/resources to route appointments in the most time efficient manner possible.
 * Communicate with customers in a professional manner, make every effort to accommodate a customer's needs, and include an expression of appreciation whenever appropriate.
 * Work with employees and customers to resolve scheduling conflicts if they occur.
 * Provide customers with general product/service information and perform general accounting functions on behalf of a customer such as taking payments, answering billing questions, etc.
 * Communicate with various members of the district office staff in a professional and constructive manner.
 * Maintain an up-to-date knowledge of policies, practices, procedures and terminologies of company.
 * Other duties as assigned.

Saturday and evening work may be required at times.