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# Product Owner

- **Company:** iSpace Inc
- **Location:** Torrance, CA, United States
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Mobile Application Software, Scrum Methodology, Salesforce.Com, Test Scripts, Marketing Cloud
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.com/details/5828109960

## About the Role

* Customer facing product experience.
 * Payments excellence.
 * Roadmap + decision making.
 * People skills platform strategy., * BA/BS degree
 * Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
 * Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1

BUSINESS EXPERIENCE:

 * 3-5 years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product
 * 3-5 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
 * 1-2 years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
 * 2+ years of Salesforce experience
 * 5+ years of User Acceptance Testing (UAT) and regression script writing and hands-on testing
 * 1-2 years of direct leadership experience, managing associates (PREFERRED)
 * 2 years of payments, financial services or captive finance industry experience
 * Mobile app experience (PREFERRED)

## Description

* Leading the Product team and be a subject matter expert for the Salesforce and mobile app environments
 * Write clear user stories and acceptance criteria
 * Work with Business and IT teams to document process flows, status reports
 * Write and execute well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results
 * Support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management
 * Working with CX, business, development and testing resources to imagine, write, deliver and test user stories
 * Leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
 * Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.
 * Lead agile spring planning, demo, retrospective and backlog management

WHAT WILL THIS PERSON BE WORKING ON
Improving our products through large projects, enhancements and production support. Our products include:

 * Client Websites: Support Client Finance and Acura Finance customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online
 * Client Mobile App: New channel to launch soon. To launch a mobile app channel for customers to make payments easily.
 * Agent Service Console + Agent Knowledge: Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
 * Customer Communications + Marketing Cloud Platform: Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates