> Markdown version of [/jobs/ext/4629708-systems-support-technician](https://www.wearedevelopers.com/jobs/ext/4629708-systems-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Systems Support Technician

- **Company:** Volt Information Sciences Inc
- **Location:** Pacific, WA, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Microsoft Outlook, Software Documentation, Email Filtering, Emulators, Issue Tracking Systems, Subnetting, Microsoft Office, Microsoft Operating Systems, Windows Search, Windows Servers, Network Connections, Remote File Sharing, TCP/IP, Wide Area Networks, Wireless Access Point, Cisco Anyconnect, Computer Equipment, Information Technology, Network Support
- **Published:** November 7, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3057416046-2

## About the Role

* Education: BA/BS degree in information technology, computer science or closely related field or equivalent job experience, A+ Certification, Microsoft Certification.

 * 1-2 years of experience as a Microsoft Windows Desktop Support Technician or similar role in an environment containing a minimum of 25 Windows desktop/laptop systems which utilized Windows server based file sharing, e-mail and print services.
 * 1-2 years of experience with installation/upgrade of Intel/AMD hardware (preferably Dell), Microsoft Office and Microsoft operating systems.
 * Good hardware troubleshooting capabilities (specifically Intel/AMD systems) and experience interfacing with vendor support organizations (i.e. Dell Support) for advanced repair/replacement.
 * Excellent customer service skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner.
 * Solid understanding and experience with LAN/WAN/Internet environments. (TCP/IP knowledge IP addresses, subnet masks, default gateway etc.)
 * Ability to create user guides and system documentation for training, organization and reference uses.
 * Excellent troubleshooting skills.
 * Ability to thrive in a dynamic environment.
 * Proficiency with using and maintaining MS Office.
 * Effective written and verbal interpersonal communication skills.
 * Ability and desire to learn new technologies.
 * Ability to work both independently as well as on teams.

## Description

* Troubleshoot, repair, install and upgrade desktop/laptop computer systems within the client's Corporate LAN/WAN environment for local and remote offices. Provide 24x7 on-call support in rotation with other Support Desk and Network Administration staff.
 * Set up and troubleshoot domains, user accounts and software accounts.
 * Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
 * Add or replace memory, new keyboards, motherboards, and other components.
 * Coordinate with vendors to resolve, monitor and maintain the Support Desk trouble ticket system and ensure that customers are assisted in accordance with established Service Level Agreements.
 * Manage LAN backups and monitor Corporate Anti-virus and Anti-SPAM systems. Develop and write procedures for installation, use, and troubleshooting of desktop/laptop hardware and software.
 * Apply knowledge of computer software and hardware to resolve user issues. Provide users with guidance in the proper use of GTC's standard software toolset, including but not limited to: Microsoft Office, Emulation software, Cisco AnyConnect, MS Outlook.
 * Provide support for ancillary IT services, including but not limited to: LCD projectors, video conferencing and audio-conferencing equipment, printers, fax machines.
 * Communicate technical issues with co-workers to research and implement solutions. Coordinate priorities with co-workers to ensure that the issues with highest priority are completed first and that all co-workers are kept up to date on the status of any issue through the frequent use of the Support Desk trouble ticketing system.
 * Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner.
 * Assist with the creation of and upkeep of accurate LAN/WAN documentation. Maintain a good working relationship with the TC network support personnel to ensure that impacts of changes to the GTC network are clearly understood.
 * Keep skills in relevant technologies up to date and takes steps to constantly improve those skills.