> Markdown version of [/jobs/ext/4630078-it-support-services-i-quick-fix](https://www.wearedevelopers.com/jobs/ext/4630078-it-support-services-i-quick-fix). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Services I-Quick Fix

- **Company:** Courser Corp.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $59,000.0 - $99,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Amazon Web Services, Apple Mac Systems, Software Applications, JIRA, Audit Trail, Microsoft Azure, Big Data, Business Software, Computer Networks, Linux, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Windows SDK, Runbook, TCP/IP, Web Services, Computer Networking Systems, Information Technology, Gsuite, Zendesk, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.builtincolorado.com/job/it-support-services-i-quick-fix/12129632?handler=ApplyRedirect

## About the Role

· Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience).
· 1+ years of experience in IT support, technical support, or a related role.
· Proficiency with operating systems (e.g., Windows, macOS, Linux) and standard software applications.
· Strong understanding of networking concepts, including TCP/IP, DNS, and VPN.
· Experience with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, JIRA).
· Excellent troubleshooting skills with the ability to resolve technical issues efficiently.
· Strong communication skills, both written and verbal, with a customer-service focus.
· Ability to work independently and in a team, manage time effectively, and prioritize tasks.
Preferred Experience:
· Experience with ConnectWise.
· Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.
· Experience with cloud platforms like AWS, Azure, or Google Workspace.
· Knowledge of ITIL practices and IT service management.

## Description

Provides rapid technical support for hardware, software, networking, cloud, and Microsoft platform issues. Resolves and triages tickets, prioritizes customer requests, assigns escalations, schedules service appointments, documents solutions, answers support calls, and improves help desk and dispatch processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills across Windows, macOS, Linux, Microsoft 365, Office 365, and Azure environments.
The summary above was generated by AI
About Courser
Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
IT Support Services I-Quick Fix
We are looking for a skilled IT Support Services I-Quick Fix professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Quick Fix will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently., · Responsible for resolving support tickets from our contract customers and assisting in scheduling tickets for the various levels of the team.
· Work in a team environment with other engineers, technicians and non-technical staff of varying experience.
· Provide troubleshooting, desktop support, networking, public cloud, and customer service skills within a 30-minute timeframe.
· Support clients with various configurations of the Microsoft platform, with a strong focus on the Microsoft Suite such as Office 365, Microsoft 365, and Azure.
· Engage with customers and build relationships with the supported users.
· Determine the level of urgency and priority of incoming customer tickets.
· Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required. Document tickets well for escalation and documentation needs.
· Make outbound calls and emails to schedule service appointments.
· Actively assist with updating and improving all documented processes related to Help Desk and Dispatch.
· Maintain compliance with all company policies and procedures.
· Answer phone calls and triage issues.
· Other duties as assigned., Provides first-line IT support for contract customers by diagnosing and resolving hardware, software, networking, cloud, and Microsoft platform issues. Responsibilities include managing and prioritizing tickets, triaging calls, dispatching and escalating work, scheduling service appointments, documenting resolutions, supporting users within defined response times, and improving help desk processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills.
Top Skills: AWSComptia A+Comptia Network+ConnectwiseDnsGoogle WorkspaceItilJIRALinuxmacOSMcsaMicrosoft 365AzureMicrosoft Office 365Ms-900ServicenowTcp/IpVpnWindowsZendesk
MetLife, Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.
Top Skills: Microsoft Office Suite
OneImaging