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# Implementation Project Manager (Exponet)

- **Company:** Priority Software Group
- **Location:** Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Migration, Gantt Charts, Software Engineering, Enterprise Software Applications, Golang
- **Published:** November 8, 2026
- **Apply:** https://minisite.niloos.ai/vacancy/6aec4f13b3117855e3194fec

## About the Role

* Implementation experience - Experience implementing software or enterprise systems (3+ years recommended).
 * Team leadership - Experience managing a team or providing professional leadership to one.
 * Customer and project management - Experience working with business customers and managing projects.
 * Training ability - The ability to teach and explain a complex system to business users.
 * Communication and service - Excellent interpersonal communication and a high level of service orientation.
 * Languages - Good command of both Hebrew and English.
 * Availability - Full-time position, with in-office presence four days a week in Bnei Brak.
 * Industry knowledge - Familiarity with construction, infrastructure, project management or engineering advantage.
 * Systems experience - Experience with project management, planning (Gantt) or workflow systems - advantage.
 * Support background - Technical support experience and working against SLAs - advantage.
 * Priority software - Familiarity with Priority software - advantage.
 * Education - A relevant bachelor's degree - advantage.

## Description

* Lead the team - Manage and prioritize the work of the team (two team members), allocate projects and tickets, and provide mentoring, feedback and professional development.
 * Implementation and onboarding - Own end-to-end implementation projects: understand the customer's processes, define and configure the system, migrate data, deliver training, go live and support the customer afterwards. Meet timelines and the allocated hours budget.
 * Support - Manage tickets according to SLA, handle escalations and identify recurring issues. Route bugs and enhancement requests to R&D in an orderly way.
 * Customer relationships - Accompany key customers, manage expectations, handle sensitive situations and drive satisfaction and retention.
 * Knowledge and processes - Build a uniform implementation methodology, templates and guides. Manage the knowledge base and customer training materials.
 * Cross-functional collaboration - Work closely with Sales (handover of new customers), Product and R&D (field feedback) and management.
 * Reporting and metrics - Track workload, utilization, handling times and customer satisfaction, and report to management., * Implementation delivery - Meeting timelines and the hours budget in implementation projects.
 * Service levels - Meeting SLA and resolution times.
 * Customer outcomes - Customer satisfaction (CSAT) and retention.
 * Team ramp-up - Time to certify a new implementer.
 * Knowledge base - Coverage and freshness of the knowledge base.