> Markdown version of [/jobs/ext/4630465-workplace-management-service-desk-employee](https://www.wearedevelopers.com/jobs/ext/4630465-workplace-management-service-desk-employee). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Workplace Management & Service Desk Employee - **Company:** Bedding House - **Location:** Lisse, Netherlands - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Issue Tracking Systems, Server Administration, Peripherals, Information Technology - **Published:** November 8, 2026 - **Apply:** https://www.nationalevacaturebank.nl/vacature/ba58defc-ca9b-441c-ad64-3c0dfacbfb1a/workplace-management-en-service-desk-employee ## About the Role + You have at least two years of work experience in a similar service desk or workplace management role. + You are customer-friendly, approachable, and communicate clearly - even with non-technical colleagues. + You have a good command of the Dutch language and communicate effortlessly and professionally with colleagues and external parties, both verbally and in writing. + You take initiative, handle tasks independently, and know when to escalate. + You work in a structured manner but remain flexible when unexpected outages occur. + You are meticulous and enjoy a tidy, well-documented IT environment. ## Description o Bathroom o Accessories + Sustainability Sfeervolle slaapkamer met Beddinghouse dekbedovertrek in warme aardetinten, sierkussens en designlamp - Kom werken bij BeddinghouseSfeervolle slaapkamer met Beddinghouse dekbedovertrek in warme aardetinten, sierkussens en designlamp - Kom werken bij BeddinghouseSfeervolle slaapkamer met Beddinghouse dekbedovertrek in warme aardetinten, sierkussens en designlamp - Kom werken bij Beddinghouse Come work at Sfeervolle slaapkamer met Beddinghouse dekbedovertrek in warme aardetinten, sierkussens en designlamp - Kom werken bij Beddinghouse Do you have questions about an open position or would you like to take a look at our office? Call / , available Monday to Thursday) or email us ( ) for a no-obligation cup of coffee or tea and we will be happy to answer all your questions! To support our growth and digitalization, we are looking for an enthusiastic IT Workplace Management & Service Desk Employee. Are you that approachable, customer-oriented IT professional who likes to get stuck in? Do you enjoy helping colleagues quickly and ensuring the workplace environment runs smoothly? Then we have a varied role for you! Your role As an IT Workplace Management & Service Desk Employee, you will be the first point of contact for all IT and workplace-related questions and reports within Bedding House. You will ensure that colleagues are helped quickly and effectively, so they can focus on their work. Server management and infrastructure are handled by our external IT partner, who supports you as second and third line. You will work closely with colleagues from the IT department and regularly liaise with our external partner on more complex issues or escalations. You will also assist colleagues in functional management, allowing you to become familiar with all the applications we use at Bedding House. What will you do? + You will be the first point of contact for all IT-related reports and questions from colleagues, regarding hardware, software, and peripherals. + You will register, prioritize, and resolve incidents via our ticketing system. If you cannot resolve it yourself, you will escalate it to the external IT partner (2nd and 3rd line) in a timely manner. + You will install and configure workstations, laptops, phones, and peripherals for new and existing colleagues. You will ensure that everything is perfectly set up on their first day! + You will manage and develop our MDM (Mobile Device Management) system for structured and secure device management. + You will proactively perform updates and patches on workstations and keep the software up to date in collaboration with the external partner. + You are aware of the importance of security and identify risks in a timely manner, including at the workstation level. + You will support the onboarding of new employees: creating accounts, setting permissions, and preparing workstations. + You will contribute ideas for improvements in work processes and IT services and participate in IT projects where your knowledge is relevant. Who are you? + You have completed a level 4 MBO education in an IT field.