> Markdown version of [/jobs/ext/4631046-technical-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/4631046-technical-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist I - **Company:** Elsevier Inc. - **Location:** Epsom, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Desktop Computing, Software Engineering, User Environment Management, Peripherals, Laptops - **Published:** November 8, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/technical-support-specialist-i/55400080 ## About the Role Good working knowledge of Windows endpoints and troubleshooting common hardware and software issues. Basic familiarity with macOS and Apple hardware, with the ability and willingness to develop further Mac support skills. Good general understanding of laptops, desktops, peripherals, applications and common connectivity issues. A strong customer-service mindset and clear written and verbal communication. Structured problem-solving skills, curiosity and a willingness to learn. Ability to organise work, take responsibility for agreed actions and ask for support when required. Strong teamwork and willingness to share knowledge across TechSquad and partner teams. Comfort using modern productivity tools, including approved basic automation and AI-assisted capabilities. ## Description Are you passionate about delivering excellent technology support and helping colleagues get the most from their workplace tools? Would you enjoy working in a collaborative environment where you can develop your technical skills, solve problems, and make a meaningful impact on the employee experience? About our Team You will join TechSquad, part of the End User Computing (EUC) function within Elsevier Technology, reporting to the Technical Support Lead. This team provides onsite, second-line support to colleagues across the business, working closely with our 24/7 global TechDesk, acting as the first point of contact for all end-user IT requests. Together, we look after everything from hardware and end-user software support to provisioning and imaging new devices, supporting office moves, and creating knowledge articles and user education sessions that help colleagues get the most from their technology. We are a friendly, collaborative team that values knowledge sharing, takes pride in delivering a great user experience, and is continually exploring how automation and AI can improve the way we work. About the Role As a Technology Support Specialist, you will provide responsive, user-focused technical support across a range of workplace technologies, helping colleagues stay productive and connected. Working as part of TechSquad, you will troubleshoot issues, manage incidents and service requests, support device lifecycle activities, and contribute to continuous improvement initiatives that enhance the employee technology experience. Responsibilities Provide friendly, professional and timely support for common hardware, software, application, peripheral and connectivity issues. Take ownership of incidents and service requests through to resolution where possible, maintaining clear user communication and escalating appropriately when specialist or more senior support is required. Follow established support processes, security requirements and service management practices while using good judgement and initiative. Support colleagues with differing levels of technical knowledge, translating technical information into clear and practical guidance. Support and troubleshoot Windows endpoints and common Microsoft 365 workplace applications. Provide basic support for macOS and Apple hardware, resolving common issues and developing further Mac capability through experience and learning. Support laptops, desktops, mobile devices, docks, monitors, headsets, meeting-room technology and other standard workplace equipment. Assist with common access, identity, remote-working and network-connectivity issues, escalating where appropriate.