> Markdown version of [/jobs/ext/4631047-product-technical-support-manager](https://www.wearedevelopers.com/jobs/ext/4631047-product-technical-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Technical Support Manager

- **Company:** Aggreko plc
- **Location:** Cannock, United Kingdom (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Engineering, MPD (programming Language), Data Analytics
- **Published:** November 8, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/product-technical-support-manager/55403986

## About the Role

An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR).
Proven experience managing teams across multiple locations.
Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes.

## Description

Bring your energy to Aggreko as Product Technical Support Manager based in Europe. You'll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.
Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
What you'll do as a Product Technical Support Manager:
Own the accurate and timely delivery of technical support across the business.
Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD).
Support safe, compliant operations across our product and accessory portfolio.
Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.