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# First Line IT Support Officer

- **Company:** GXO Logistics, Inc.
- **Location:** Burnley, UK
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Microsoft Office, Office365, Software Troubleshooting, Information Technology, User Accounts
- **Published:** November 8, 2026
- **Apply:** https://jobs.gxo.com/talentcommunity/apply/1448805300/?locale=en_GB

## About the Role

* Previous experience in an IT support, service desk or technical support environment
 * Good understanding of Microsoft Windows, Microsoft Office and Office 365 applications
 * Strong troubleshooting and problem-solving skills
 * Excellent communication skills with the ability to explain technical issues clearly to non-technical users
 * A proactive and customer-focused approach with a willingness to learn and develop

We engineer faster, smarter, leaner supply chains.

## Description

Do you enjoy solving technical issues and delivering excellent support to colleagues in a fast-paced environment? Can you provide first-class customer service while diagnosing and resolving hardware, software and system-related problems? Are you looking for an opportunity to develop your IT career as part of a major site launch from day one?

Exciting things are happening at GXO! We're delighted to announce the expansion of our Fashion & Apparel operations with the launch of our newest distribution site in Burnley (BB10) supporting our Debenhams Group contract. Following significant investment, this site is being brought back to life and will become a key part of our growing UK network.

As a 1st Line IT Support Technician, you'll be one of the first points of contact for IT support across the site, helping colleagues resolve technical issues quickly and efficiently. Working closely with the wider GXO IT team, you'll provide support for hardware, software, user accounts and site systems, ensuring minimal disruption to the operation.

With four positions available, this is a fantastic opportunity to join a growing technology team supporting a highly automated logistics operation. You'll gain exposure to a wide range of systems, technologies and projects while playing a key role in keeping the site connected and operational., * Provide first-line support for IT-related incidents and service requests across the site

 * Troubleshoot hardware, software and user account issues, escalating where appropriate
 * Support the administration of Microsoft accounts, devices and local IT systems
 * Assist with equipment setup, user onboarding and system configuration activities
 * Maintain accurate support records and deliver excellent customer service to colleagues across the operation