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# IT- Help Desk Ticket Assistant

- **Company:** VELO ASSOCIATES PLC
- **Location:** Grand Rapids, MI, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Computer Maintenance, Remote Access Technology, Computer Network Operations, Hardware Infrastructure
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=30200828f5e40da8

## About the Role

Do you have experience in Hardware maintenance?, Do you have a High school diploma or GED?, * High School Diploma

 * Related knowledge of Hardware, Software, and Network Operations
 * Ability to Prioritize and Manage Multiple Projects Efficiently
 * Proven Track Record in Troubleshooting and Maintaining Technology
 * Demonstrated Loyalty and Ownership of Position and Responsibilities
 * Takes Initiative and Pride in Work
 * Strong Attention to Detail and Goal Oriented
 * Commitment to Excellent Customer Service
 * Excellent Written and Verbal Communication Abilities
 * Ability to Prioritize and Manage Responsibilities
 * Required Language Skills

KEY COMPETENCIES:

 * Communication Skills
 * Higher-Level Thinking Skills
 * Reliable and Consistent Attendance
 * Adaptability
 * Tenacious Work Ethic
 * Stress Tolerance
 * Teamwork and Collaboration
 * Integrity
 * Initiative
 * Information Gathering
 * Attention to Detail
 * High Level of Accuracy
 * Planning and Organizing
 * Decision Making
 * Judgment and Problem Solving

PREFERRED SKILLS:

 * 2-3 Years Technology Support Experience
 * Knowledge of Windows Operating Systems and Remote Access Programs

## Description

General Purpose: Plan and assist team members with technology support. Maintain systems and procedures for operating efficiency. Serve as liaison with third-party companies supporting network, software, and hardware components., * Assist staff with technology requests, troubleshooting and technology issue resolutions.

 * Track, maintain, and support all company general software and hardware.
 * Communicate and troubleshoot with third-party technology support and software companies to resolve
technology issues and concerns.

 * Maintain, update, troubleshoot, install, and integrate all company technology including company web sites
(Internal and External).

 * Maintain and update Intranet site.
 * New employee hardware configuration and set up.
 * Research past, current, and potential technology options.
 * Maintain and implement coding as required.
 * Technology support requests and prioritize required repairs and updates.
 * Coordinate technology usage to achieve maximum efficiency.
 * Accurately document all communications involving staff technology issues and concerns.
 * Oversee printer troubleshooting, maintenance, and repairs.
 * Assist management in carrying out project duties, tasks, and testing as required., * Participate in ongoing monitoring and provide feedback for improvement.
 * Ensure security, integrity, compliance, and confidentiality of data.
 * Implement procedures and training to maximize operating efficiency.
 * All other duties as assigned.


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