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# Application Support - Healthcare Software

- **Company:** Solo Search Services Ltd
- **Location:** London, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £45,000 - £60,000
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Medical Software, Salesforce.Com, Zendesk
- **Published:** November 8, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/application-support-healthcare-software/55395984

## About the Role

Essential
2+ years' experience in 1st Line Application Support, Product Support, Technical Support, Customer Operations or a similar troubleshooting-focused role
Ability to own and solve technical problems up to a second line level
Experience supporting a software product within a HealthTech start-up
Comfortable operating in ambiguous, fast-moving environments
Strong analytical skills and curiosity about system behaviour and data logic
Ability to explain complex technical concepts clearly to non-technical users
Excellent written and verbal communication skills
Confident using support tools such as Zendesk, Intercom, Salesforce or similar
Calm, organised and able to juggle multiple priorities
Empathetic and confident working directly with customers

## Description

Our client is looking for a technically curious, customer-focused Application Support - Product Specialist to join a commercial HealthTech start-up moving into scale-up phase .
This is not a traditional service desk role. You will become a product and workflow expert , supporting customers with complex application queries, analysing system behaviour, interpreting data logic and helping users get maximum value from the platform.
The role suits someone who has grown their experience within a HealthTech start-up , is comfortable working in a fast-paced, non-structured environment , and enjoys problem solving in situations where documentation, processes and tooling are still evolving.
This is a mission-driven business , and the successful candidate will be genuinely motivated by the impact HealthTech can have on healthcare delivery., Act as the first line specialist for complex Application Support queries such as workflow issues, reports, data logic and system behaviour
Replicate, analyse and diagnose issues using your growing expertise
Communicate technical detail clearly and effectively to all users

Issue Management and Collaboration
Take ownership of escalations and work closely with Product, Engineering and Implementation teams
Document issues thoroughly and support smooth resolution processes

User Relationships and Product Expertise
Build trusted relationships by understanding user workflows and operational pressures
Help practices fully utilise and optimise the platform

Go Live Support
Provide on-site support during customer go lives, assisting teams as they adopt the platform in real time

Continuous Improvement
Share insights to improve support processes and documentation
Stay up to date with feature releases and platform changes