> Markdown version of [/jobs/ext/463122-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/463122-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Roessel Joy - **Location:** Westford, MA, United States - **Experience:** Experienced - **Salary:** $56,160.0 - $68,640.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Systems, Collaborative Software, Data Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Email Production, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Password Management, Azure Active Directory, Remote Service Software, TCP/IP, Wireless Networks, Wi-Fi Technology, Enterprise Software Applications, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Information Technology, Laptops, User Administration, User Accounts - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=510378b00f9d0b06 ## About the Role Do you have experience in Wireless networking?, Do you have a Associate's degree?, * 2-5 years of IT support, help desk, or technical support experience * Strong experience supporting Windows 10/11 environments * Experience with Microsoft 365 administration and troubleshooting * Familiarity with Azure AD (Entra ID) and Active Directory user management * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi * Experience utilizing ticketing systems and remote support tools * Strong troubleshooting, communication, and customer service skills * Ability to manage multiple priorities and work independently Preferred Qualifications: * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field * CompTIA A+, Network+, Microsoft Certified Modern Desktop Administrator, or ITIL certifications, * Strong problem-solving abilities and attention to detail * A customer-focused mindset with excellent communication skills * Someone who can quickly build rapport with end users and provide exceptional support * A team player who thrives in a fast-paced environment and can maintain confidentiality and data security Top Requirements: * 2-5 years of IT support experience * Windows 10/11 and Azure AD experience * Experience working with IT ticketing systems, * Do you have familiarity with Azure AD (Entra ID) and Active Directory user management? * This is a temp opportunity- is that something you are comfortable with? * Do you have experience with Microsoft 365 administration and troubleshooting? ## Description A well-established and growing organization in the construction and modular building industry is seeking an experienced IT Support Specialist to join their team on a temporary basis. This individual will serve as the primary point of contact for employees requiring technical assistance and will play a key role in ensuring smooth day-to-day IT operations across the organization., * Provide first- and second-level technical support for hardware, software, network, and system-related issues * Respond to help desk tickets, emails, phone calls, and in-person support requests * Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and peripherals * Install, configure, and maintain workstations, software applications, and business systems * Support Microsoft 365, email platforms, collaboration tools, and enterprise applications * Assist with employee onboarding and offboarding, including account setup and equipment provisioning * Manage user accounts, permissions, and access controls within Active Directory and Azure AD environments * Assist with network troubleshooting, including Wi-Fi, VPN, DNS, DHCP, and connectivity issues * Maintain IT asset inventory and coordinate equipment deployment, repairs, upgrades, and replacements * Support cybersecurity initiatives, including MFA, password management, and security best practices * Participate in system upgrades, IT projects, and process improvement initiatives ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)