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# Senior IT Support Engineer - West Hertfordshire

- **Company:** ITS Recruitment
- **Location:** Redbourn, United Kingdom
- **Experience:** Expert
- **Salary:** £32,000 - £38,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Networking Basics, Office Suite, Software Engineering, Network Routers, Computer Equipment
- **Published:** November 8, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5957055031

## About the Role

* 4+ years experience within the IT industry
 * Proficient in PC hardware fault diagnosis and repair
 * Competent in Windows 11
 * Experience with Office suite
 * Knowledge of printer repair
 * Understanding of networking principles
 * Experience with router and switch diagnosis
 * Driving license required (applicants must be over 21 due to insurance restrictions)

## Description

* Provide on-site IT support to customers in the West Hertfordshire area
 * Diagnose and resolve hardware and software issues
 * Collaborate with team members and assist colleagues during the probation period
 * Shadow experienced field engineers to build knowledge
 * Communicate effectively with customers in a polite manner
 * Support users in a Windows 11 and N365 environment
 * Assist the helpdesk in-house as needed during training

Technologies:

 * Hardware
 * Support
 * Windows
 * Office 365