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# Tech Support Technician - 1-level - Germany

- **Company:** Luminator Technology Group
- **Location:** Rastatt, Germany
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Customer Data Management, Issue Tracking Systems, Microsoft Office, Network Service, Remote Access Technology, Extensible Markup Language (XML), Information Technology
- **Published:** November 8, 2026
- **Apply:** https://www.adzuna.de/details/5940727206

## About the Role

* Knowledge with IT infrastructure, Ms Office
 * Experience in a technical/technology sector
 * Strong team and customer orientation
 * Experience in diagnostics and structured problem-solving
 * Knowledge of IT infrastructure and network communication (BAT scripts,
 * XML, CSV)
 * Familiarity with ticketing/CRM systems and Microsoft tools
 * Independent, self-motivated, and solution-oriented
 * Fluent in English and German

## Description

We are currently looking for a Tech Support Technician to support internal and external customers during trouble shooting - 1 -level support.

What you will do:

 * Programming of customer data based on requests / requirements
 * Support customers during integration process of new systems
 * Technical support via telephone, email, ticketing system, or remote access
 * Diagnosis of hardware/software problems based on logs and test results
 * Performing maintenance and device configurations
 * Maintaining service reports and ticket documentation
 * Inspecting returned items and ensuring troubleshooting
 * Collaborating with internal teams to resolve issues
 * Reporting recurring errors and suggesting improvements, By submitting your application, you authorize JazzHR to collect, process, store, and maintain your personal information in accordance with JazzHR's Privacy Policy and applicable data protection laws.