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# Help Desk Specialist

- **Company:** Finality LLC
- **Location:** Annapolis Junction, MD, United States
- **Experience:** Starter
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, SC Clearance, Workday
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1da9e5b257717646

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, · Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered

· Must be able to obtain and maintain a Secret Clearance

· Must be based around the Annapolis Junction, MD area

· This individual will be responsible for the daily operation of mission critical systems on a 24x7x365 workday basis. Shift work will be required

· 0-3 or more years of experience in Helpdesk/ServiceDesk/

· 0-3 or more years of customer service or in a related field

· 0-3 or more years of experience utilizing an Incident Management System, * Associate (Preferred), * Help desk: 3 years (Preferred)

## Description

Finality is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.

We are seeking an Helpdesk Specialist in an entry level role to join our team.

Specific Responsibilities:

· Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person

· Assist customers, troubleshoot problems, and coordinate technical support.

· Account creations, account lockouts, password changes

· Record events and problems and their resolution in logs

· Follow-up and update customer status and information

· Log and route service requests and incidents in an incident management system.

· Maintain service level agreements related to Desk Side support Service/Incident requests

· Create bridge calls for interrupted services, escalating as needed


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