> Markdown version of [/jobs/ext/463231-engineering-manager-it](https://www.wearedevelopers.com/jobs/ext/463231-engineering-manager-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineering Manager - IT - **Company:** Cloudfirst Technology Solutions, Inc. - **Location:** Newburgh, NY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Systems Engineering, JIRA, Microsoft Azure, Cloud Computing, Cloud Engineering, Virtual Private Networks (VPN), Software Architecture, Remote Access Technology, Cloud Services, Salesforce.Com, Microsoft SharePoint, Time Tracking Software, Enterprise Software Applications, Office365, Reliability of Systems, Gitlab, Microsoft InTune, Information Technology, Fortinet, Zendesk - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=53f603b260533c50 ## About the Role Do you have experience in VPN management?, * 5-8+ years in IT engineering leadership or infrastructure project management (MSP experience strongly preferred). * Hands-on expertise in cloud infrastructure (Azure, AWS, M365), networking, VPN technologies, and endpoint management. * Proven experience with Microsoft 365 tenant migrations, Intune, SharePoint architecture, and Azure networking. * Strong familiarity with ticketing platforms (ConnectWise, Zendesk, Jira) and billing workflows. * MSP or high-growth startup background. * PMP or equivalent certification. * Excellent communication, documentation, and organizational skills. * Ability to lead remote teams independently. * Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience. * Experience with CMMC L2, DLP, ITAR, or other compliance frameworks-helpful but not a requirement. * Experience with ConnectWise, Auvik, Intune, Fortinet, Azure Gateway. * Ability to overlap working hours with global teams. Desired Attributes / Traits * Strong analytical and problem-solving mindset with high attention to detail and quality. * Proactive, adaptable, and able to anticipate risks and take initiative in complex environments. * Strong collaboration and communication skills, with the ability to work effectively across multidisciplinary teams. ## Description CloudFirst is a fast-growing cloud and infrastructure services provider supporting clients across multiple industries with secure, scalable, and innovative cloud solutions. We are expanding our leadership team and seeking a highly capable IT Engineering Manager to oversee engineering operations and major infrastructure projects. This role blends hands-on technical leadership, project delivery oversight, cloud architecture guidance, and engineering team management., The IT Engineering Manager serves as CloudFirst's technical and operational anchor-leading global engineering teams, ensuring high-quality execution, and driving complex infrastructure initiatives including cloud tenant migrations, network redesigns, enterprise architecture improvements, and cybersecurity projects. Key ResponsibilitiesEngineering Leadership & Team Operations * Manage and coordinate a global team of engineers across multiple time zones. * Assign and prioritize tasks based on skillset and workload. * Validate escalations and ensure proper engineering involvement. * Drive accountability through KPIs, performance metrics, and consistent coaching. * Collaborate with multidisciplinary teams to implement solutions and support cross-functional initiatives. Ticketing Oversight & Quality Assurance * Review and audit engineering tickets for accurate categorization, documentation, and time tracking. * Enforce ticketing best practices to ensure workflow consistency and SLA alignment. * Monitor quality control and ensure compliance with applicable standards, including IT security best practices and regulatory requirements. Technical & Architectural Collaboration * Partner with Sales Engineering to ensure proposed solutions meet CloudFirst's architecture standards for security, scalability, and performance. * Participate in cloud design reviews and provide technical guidance. * Oversee SharePoint, Azure, M365, VPN, and network-related architectural decisions. * Conduct risk assessments, pre-testing, and proactive technical evaluations to ensure solutions meet safety, quality, and performance standards. Infrastructure Project Management * Lead complex migration and modernization initiatives such as: * Microsoft 365 tenant migrations (GovCloud/CMMC experience helpful but not mandatory) * Network and VPN redesigns (Fortinet, Azure Gateway) * Endpoint security and hardening * Enterprise application SSO transitions (Salesforce, Jira, GitLab, etc.) * Build detailed project plans, resource maps, and cutover strategies. * Collaborate across engineering, helpdesk, client success, and vendors for smooth execution. * Perform pre-test validations and preemptive technical assessments to identify risks prior to deployment. Compliance, Security & Readiness * Support security best practices across systems and infrastructure. * Experience with CMMC, ITAR, or compliance-driven environments is a nice-to-have, but not required. * Oversee policies such as encryption enforcement, MAM, DLP, and mobile compliance depending on project needs. Risk, Issue & Governance Management * Maintain a risk register and identify technical or operational constraints early. * Escalate critical issues and maintain transparent communication with leadership. * Provide weekly executive updates on progress, dependencies, and risks. Process Improvement & SOP Development * Identify operational gaps and drive process improvements. * Develop and maintain SOPs for engineering tasks, escalations, and recurring workflows. * Strengthen cross-team communication and collaboration. Customer Impact & SLA Awareness * Align engineering efforts with customer commitments. * Minimize downtime and ensure reliable service for high-visibility clients. * Incorporate lessons from incidents into future project planning. Operations & Systems Reliability * Supervise production and deployment processes to ensure system stability and performance. * Oversee maintenance of infrastructure, systems, and engineering tools to ensure operational reliability. * Ensure solutions are tested, refined, and meet performance, safety, and quality standards prior to release. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [Are Code Reviews Worth It? Insights from 16 Years of Review Data](https://www.wearedevelopers.com/videos/1135-are-code-reviews-worth-it-insights-from-16-years-of-review-data) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)