> Markdown version of [/jobs/ext/4632504-remote-servicenow-testing-lead-va-esom](https://www.wearedevelopers.com/jobs/ext/4632504-remote-servicenow-testing-lead-va-esom). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote ServiceNow Testing Lead (VA ESOM) - **Company:** Kentro LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $145,000 - $180,000 - **Contract:** Permanent contract - **Skills:** Testing (Software), Automation of Tests, Cloud Computing, Software Quality, Code Review, Information Systems, ServiceNow Application Engine, Systems Integration, Test Management, Strategies of Testing, Information Technology, Servicenow - **Published:** November 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0c74b6059b59a66 ## About the Role * Master's degree in computer science, information systems, engineering, or other related discipline (or 10 years of additional relevant experience) * 10+ years total relevant experience (can be inclusive of below experience requirements) * Experience providing technical support across system design, system integration, and technical management, including leading teams in developing application and technical plans * Extensive hands-on experience testing and validating ServiceNow applications, integrations, and family upgrades * Expertise in ServiceNow Automated Test Framework (ATF), including suite design, governance, and Cloud Runner * Experience with ServiceNow Test Management, including Test Management 2.0 * Experience leading UAT with business and government stakeholders * Strong knowledge of ServiceNow development best practices, with experience performing code reviews * Experience managing ServiceNow HI cases and vendor escalations ## Description Kentro is hiring for a ServiceNow Testing Lead to support the VA ESOM contract. In this role, you will own test strategy, quality governance, and code standards for the Department of Veterans Affairs enterprise ServiceNow platform. You will lead manual and automated testing, drive adoption of Test Management 2.0 and ATF Cloud Runner and serve as a code reviewer who keeps platform builds aligned to ServiceNow best practices. You will partner with VA stakeholders, platform architects, and development teams to guide projects and platform upgrades from planning through production and serve as the quality anchor for the program. Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours. Compensation Range: The anticipated base salary range for this position is $145,000 -$180,000 annually and reflects Kentro's good-faith expectations at the time of posting. Final compensation is determined based on the role's requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements. This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro's culture of collaboration and adaptability. Responsibilities: Test Management and Coordination * Develop test plans and set testing priorities aligned to release schedules, project timelines, and platform upgrades. * Plan and allocate testing resources and manage workload across testers and project teams. * Identify, track, and escalate testing and release risks to program leadership. * Coordinate and escalate ServiceNow HI cases, working with ServiceNow support through resolution. * Report testing status, defect trends, and release readiness to VA stakeholders and program leadership. * Coordinate testing activities across development, operations, and functional teams. Manual Testing and Test Governance * Establish and govern testing processes, standards, and entrance/exit criteria across the platform. * Lead User Acceptance Testing (UAT) for priority projects and ServiceNow family upgrades. * Lead the migration to and implementation of ServiceNow Test Management 2.0. * Provide project coordination and leadership for testing workstreams. Automated Testing * Define and govern the Automated Test Framework (ATF) strategy, including coverage targets and suite standards. * Implement, maintain, and optimize ATF test suites to reduce regression effort for releases and upgrades. * Lead ATF Cloud Runner implementation and define its execution strategy. Code Review and Platform Quality * Review code and configurations against ServiceNow development best practices and program standards. * Guide and mentor developers on solution approach, code quality, and testability. * Provide technical solution and delivery guidance to development teams. * Support platform governance to protect instance health and upgradeability. Platform Engagement * Participate in Platform Health meetings and contribute testing and quality insights. * Participate in Organizational Change Management (OCM) meetings to support adoption of new capabilities. * Collaborate with platform architects and technical stakeholders on system design, integration, and release readiness., * Willing and able to obtain and maintain Public Trust Clearance * Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents + If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.