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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Services Assistant - Extra-Help Support Services Assistant - **Company:** County of Merced - **Location:** Merced, CA, United States - **Salary:** $48,859 - **Contract:** Permanent contract - **Skills:** Software Applications, Spreadsheets, Databases, Desktop Publishing, Text Processing, Enterprise Software Applications, Computer Equipment - **Published:** November 8, 2026 - **Apply:** https://careersingovernment.com/job/3823573/support-services-assistant-extra-help-support-services-assistant/ ## About the Role Three (3) years of full time experience performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software., Equivalent to completion of a two (2) year Associate Degree from an accredited college or university with at least twenty-four (24) units in Office Administration or another closely related field. AND Experience: One (1) year of full time experience which require proficiency in performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software equivalent to a Typist Clerk II or Office Assistant II with Merced County. ## Description Duties may include, but are not limited to, the following: * May provide lead direction to other clerical support staff. * Uses a personal computer and a variety of software to develop complex applications which support a Department's programs, services, and administrative functions. * Researches, tests, and enhances vendor supplied software applications and utility programs to assess, design, and develop applications for a Department. * Inputs a variety of data and information into personal computer software and generates reports and documents. * Uses software manuals, utilization guides, and personal contacts with software vendors to develop expertise and new uses for software packages. * Coordinates with Department supervisors and management in producing and maintaining project files, information systems, and composing and creating reports. * Performs a variety of complex administrative, office support and para-professional functions. * Revises and updates existing personal computer applications and information systems. * Gathers data, conducts surveys, and prepares reports. Also develops graphics for presentations and studies. * Creates complex spreadsheets, report formats, forms, and record maintenance systems. * Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and management staff as appropriate. * Assists in special projects designated by the department., * Operate a personal computer and other modern office equipment. * Communicate effectively with others in person and over the telephone. * Conduct research and develop appropriate correspondence. * Maintain confidential information in accordance with legal standards and/or County regulations. * Perform job duties under stressful conditions and respond appropriately to situations. * Maintain confidential information in accordance with legal standards and/or County regulations. * Meet deadlines under stressful conditions. * Resolve conflicts and respond appropriately to complaints. * Complete multiple priority projects with conflicting deadlines. * Frequent use of depth perception, peripheral vision and color perception. * Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects. * Occasionally kneel, bend, twist, squat, balance and crawl. * Frequent use of hand-eye coordination. * Frequent use of data entry device including repetitive hand and arm motion. * Occasionally lift and carry up to 40 pounds. * Normal dexterity, frequent holding and grasping. * Regular attendance is an essential function. Knowledge of: * Personal computer equipment, operating systems, and software packages applicable to an assigned Department's business and functions. * Laws, rules, regulations, policies, and objectives of the Department to which an incumbent is assigned. * Software packages to develop applications which support a Department's functions and business. * Modern office practices, procedures, and equipment. * Filing and recordkeeping methods and procedures. * Methods and techniques used to research, evaluate, gather, organize, and arrange data. * Correct English usage, spelling, grammar, and punctuation. Ability to: * Operate personal computer equipment and applicable software programs. * Use software to design, develop and modify applications which support a * Department's business and administrative functions. * Understand, interpret, and apply detailed instructions and software manuals. * Gather data and prepare and maintain accurate reports and records, including statistical information. * Make arithmetical calculations quickly and accurately. * Organize work schedules and budget time efficiently. * Work productively under timelines and interruptions. * Coordinate assigned responsibilities with other staff and County departments. * Exercise tact when dealing with others and responding to a variety of information requests. * Establish and maintain cooperative working relationships.