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# IT Service Desk (Bilingual/Spanish)

- **Company:** Impact
- **Location:** Tempe, AZ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Wi-Fi Technology, Peripherals, Laptops, User Administration
- **Published:** November 8, 2026
- **Apply:** https://www.adzuna.com/details/5957892037

## About the Role

* 1-3 years of IT support experience.

 * Basic knowledge of Windows and/or macOS operating systems

 * Strong communication and customer service skills

## Description

The Service Desk I is an entry-level IT support role responsible for providing first-line technical assistance to end users. This position serves as the initial point of contact for IT-related issues, troubleshooting basic hardware, software, and network problems while delivering excellent customer service., * Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system

 * Log, track, prioritize, and resolve service desk tickets in accordance with SLA guidelines

 * Troubleshoot basic hardware issues (desktops, laptops, peripherals, printers)

 * Assist with user account management (password resets, access requests, basic permissions)

 * Support basic network connectivity issues (Wi-Fi, VPN)

 * Escalate unresolved or complex issues to Service Desk II or other IT teams as appropriate

 * Document solutions, procedures, and troubleshooting steps in the knowledge base

 * Follow IT policies, security standards, and best practices

 * Always maintain a high level of customer service and professionalism