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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mainframe Technical Support (IT System Admin - Journey) - **Company:** State of Washington - **Location:** Olympia, WA, United States (Remote available) - **Salary:** $90,096 - $121,176 - **Contract:** Permanent contract - **Skills:** Software Applications, Information Systems, Computer Programming, Databases, Database Theory, Desktop Computing, Disaster Recovery, PC Tools, Job Control Language (JCL), IBM Mainframe, Identity and Access Management, Information Technology Operations, Mainframes, Performance Tuning, IBM Resource Access Control Facility, Subsystems, System Software, Z/OS, Scripting, Information Technology, Performance Monitor, Programming Languages - **Published:** November 8, 2026 - **Apply:** https://www.careerbuilder.com/job-details/mainframe-technical-support-it-system-admin-journey-lacey-wa--7f90b61d-390e-472e-9d24-54192f1a1d93 ## About the Role Mainframe Computer, Information Technology & Information Systems, Systems Administration/Management, Technical Support, Information Systems/Technology IS/IT Administration, Mainframe Computer, Information Technology & Information Systems, Systems Administration/Management, Technical Support, Information Systems/Technology IS/IT Administration, To be considered for this opportunity, the following competencies are required: * z/OS Mainframe Systems: Demonstrated knowledge of and ability to administer IBM z/OS mainframe systems, including installation, configuration, troubleshooting, and performance optimization, with end-to-end technical ownership of the z/OS environment. * Mainframe Security & Access Management: Demonstrated experience managing user access, resource protection, and compliance auditing in a z/OS environment using RACF or ACF2, including conducting security audits and generating and analyzing SMF reports to identify vulnerabilities. * Business Continuity & Disaster Recovery: Demonstrated proficiency in and ability to support the full lifecycle of business continuity and IT disaster recovery, including conducting business impact analyses, planning and executing recovery exercises, and maintaining compliance with resilience standards. * Personal Computer & Software Applications: Demonstrated advanced proficiency using personal computers (PC) and standard PC software applications. * Communication: Demonstrated ability to communicate clearly and effectively with diverse vendors, customers, peers, and management, including condensing and presenting technical information. * Technical Information: Demonstrated ability to retrieve, understand, interpret, and apply highly technical information from electronic and printed materials. * Problem Solving: Demonstrated ability to quickly identify, analyze, troubleshoot, and resolve technical problems. * Multitasking & Prioritization: Demonstrated ability to effectively manage multiple tasks and changing priorities. * Project Management: Demonstrated ability to plan, coordinate, and manage large technical projects. * Continuous Learning: Demonstrated ability to stay current with emerging technologies, tools, and industry practices. * Growth Mindset: Actively demonstrates a commitment to learning and growth. * Service-Oriented: Takes action to meet the needs of others. It is preferred that qualified candidates also demonstrate/have: * Extensive IT Knowledge: Proficient experience, knowledge and understanding of information technology concepts, practices, and technologies. * Database Concepts: Basic knowledge and understanding of database concepts. * Job Control Language: Demonstrated experience using Job Control Language (JCL) in an IBM mainframe environment. * Scripting & Programming: Demonstrated experience with scripting or programming languages to support technical and mainframe environments., * I have a master's degree or higher. * I have a bachelor's degree. * I have an associate's degree. * I have a high school diploma or equivalent. * None of the above 14 If you indicated completion of a degree, please list your degree and field of study. Otherwise, enter N/A. ## Description WSDOT is seeking a skilled and dependable Mainframe Technical Support System Administrator to serve as a key technical member of the Mainframe Technical Support team. This position will provide agency-wide mainframe support and serve as a backup Mainframe as a Service (MFaaS) vendor manager, supporting mainframe operating system software and subsystems through configuration, implementation, maintenance, troubleshooting, problem resolution, and performance monitoring. The position will also play a key technical role in the annual Mainframe Disaster Recovery exercise and supports the continued availability and performance of WSDOT's enterprise mainframe environment. What to Expect Among the varied range of responsibilities held within this role, the Mainframe Technical Support will: * Assist team lead with technical support on the mainframe platform. * Review and understand the impact that new zOS releases will have on existing systems and applications and assist with upgrade coordination with MFaaS vendor. * Serve as WSDOT team support role on projects that integrate new mainframe hardware and/or software technologies. * Provide agency level support for Continuity of Operations (COOP) and Disaster Recovery (DR) planning. * Provide basic support and technical knowledge, consultation, and administration for mainframe security configurations. * Diagnose and troubleshoot mainframe operational problems within established process and procedures. * Examine existing support contracts to ensure they meet the organizations needs and compliance requirements. * Monitor contract expiration dates and coordinate timely renewals; ensure seamless transitions without disruption of services. * Review and maintain daily and monthly mainframe reporting; resolve security and user discrepancies identified by reports. * Occasionally respond to critical mainframe outages. * Serve as a backup on-call technician when the team lead is not available to be on stand-by status and provide after-hours support., Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible., z/OS Mainframe Systems: Please select the option that best describes your experience administering IBM z/OS mainframe systems. * Advanced: I have independently provided end-to-end technical ownership of z/OS environments, including installation, configuration, troubleshooting, maintenance, and performance optimization. * Intermediate: I have independently administered and supported z/OS environments, including configuration, maintenance, troubleshooting, and performance monitoring. * Basic: I have supported z/OS systems under the direction of experienced staff and have performed routine administration, maintenance, or troubleshooting activities. * Limited: I have worked with or been exposed to z/OS systems but have limited hands-on administration experience. * None: I do not have experience working with IBM z/OS mainframe systems. 03 Please describe your experience administering IBM z/OS systems, including the types of environments you have supported. If you do not have this experience, please enter N/A. 04 Mainframe Security & Access Management: Please select the option that best describes your experience managing security and access controls in a z/OS environment using RACF or ACF2. * Advanced: I have independently administered RACF or ACF2, managed user access and resource protection, conducted comprehensive security audits, and generated and analyzed SMF reports to identify vulnerabilities or compliance issues. * Intermediate: I have administered RACF or ACF2, including managing user access, resource protection, security auditing, and reviewing security-related reports. * Basic: I have performed routine RACF or ACF2 security and access management activities under established procedures or direction. * Limited: I have worked with or been exposed to RACF or ACF2 but have limited hands-on experience. * None: I do not have experience using RACF or ACF2. 05 Please describe your experience using RACF or ACF2 to manage access, protect resources, conduct security audits, or analyze SMF data. If you do not have this experience, please enter N/A. 06 Business Continuity & Disaster Recovery: Please select the option that best describes your experience supporting business continuity and IT disaster recovery. * Advanced: I have independently managed or led the full disaster recovery lifecycle, including business impact analysis, recovery planning, recovery exercises, evaluation of results, and maintaining compliance with resilience standards. * Intermediate: I have participated in multiple phases of disaster recovery, including planning, business impact analysis, recovery exercises, testing, and documentation. * Basic: I have participated in disaster recovery exercises, testing, planning, or related support activities. * Limited: I have knowledge of disaster recovery concepts but limited hands-on experience. * None: I do not have experience with business continuity or IT disaster recovery. 07 Please describe your experience supporting business continuity or disaster recovery activities, including your role in planning. If you do not have this experience, please enter N/A. 08 Information Technology: Please select the option that best describes your knowledge and experience with information technology concepts, practices, and technologies. * Advanced: I have broad technical knowledge across multiple areas of information technology and independently apply that knowledge to analyze systems, develop solutions, troubleshoot problems, and support IT operations. * Intermediate: I have working knowledge of multiple information technology concepts and technologies and apply that knowledge in my day-to-day work. * Basic: I have foundational knowledge of information technology concepts and practices. * Limited: I have limited exposure to information technology concepts and technologies. * None: I do not have professional experience with information technology. 09 Database Concepts: Do you have experience working with databases or applying database concepts in a technical environment? If Yes, please describe your experience, including the types of databases, database functions, or database-related tasks you have performed. If no, please enter N/A. 10 Job Control Language (JCL): Please select the option that best describes your experience using JCL. * Advanced: I independently develop, modify, troubleshoot, and maintain complex JCL used to support IBM mainframe processing and production workloads. * Intermediate: I independently develop or modify JCL and troubleshoot routine JCL or job-processing issues. * Basic: I have modified or executed existing JCL and have a working understanding of JCL syntax and job processing. * Limited: I have been exposed to JCL but have limited hands-on experience. * None: I have no experience using JCL. 11 Scripting & Programming: Please select the option that best describes your experience with scripting or programming. * Advanced: I independently develop, maintain, and troubleshoot scripts or programs used to automate processes, support systems, or resolve technical problems. * Intermediate: I regularly modify, maintain, or troubleshoot existing scripts or programs and develop solutions for routine technical needs. * Basic: I have written or modified basic scripts or programs to support technical tasks or automation. * Limited: I have limited exposure to scripting or programming. * None: I do not have experience with scripting or programming., * Indeed * LinkedIn * Direct Email Notification * WSDOT social media (Twitter, Facebook, YouTube, etc) * Career Fair * Monster * WorkSource * Handshake * AASHTO * NACTO * COMTO * APWA * "NOW HIRING" banner/sign * Radio advertisement * WSDOT Employment Site * Careers.wa.gov * governmentjobs.com * Other (specify below) 16 If you selected Other on the previous question, please specify how you learned of this employment opportunity in the space provided