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# Help Desk Analyst

- **Company:** Geospatial And Cloud Analytics Inc
- **Location:** Quantico, VA, United States
- **Salary:** $42,000 - $50,000
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Cyber Security, Issue Tracking Systems, Software Engineering, SC Clearance, Computer Equipment, Data Analytics, User Accounts
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-analyst-quantico-va--8985a4c0-32dd-4d4b-8c7a-f52f18540c95

## About the Role

Help Desk, Analysis Skills, Service Level Agreement (SLA), Help Desk, Best Practices, Service Delivery, Analysis Skills, Cloud Computing, Customer Support/Service, Geospatial Analysis, Proven experience as a Help Desk Analyst or Customer Service Support

 - Strong knowledge of Windows operating systems and desktop support
 - Ability to diagnose and resolve hardware and software issues
 - Excellent problem-solving skills and attention to detail
 - Active Directory experience preferred
 - DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
 - Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred

## Description

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements., Provide technical support and troubleshooting assistance to end-users

 - Initiate and resolves service request/problem incidents
 - Install, configure, and maintain computer hardware and software
 - Assist with the setup and maintenance of user accounts and permissions
 - Works with system administrators and developers to ensure services/incidents are completed
 - Document all support activities and resolutions in the ticketing system
 - Follow standard operating procedures for incident management and escalation
 - Provides an outstanding customer service experience in a variety of circumstances across all organizational levels