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# Service Desk Tier I Technician

- **Company:** Leidos, Inc.
- **Location:** Virginia Beach, VA, United States
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** CompTIA Network+, Databases, Knowledge Management
- **Published:** November 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/bc672e91-33d7-4978-9134-8244fd5e865e/service-desk-tier-i-technician

## About the Role

* High school education or equivalent and a minimum of 1 year general experience, or equivalent combination of experience and college level education
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 * 8570 certification - CompTIA Network +, A +
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 * Superior skills in both written and verbal communication.
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 * Strong problem-solving skills.
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 * Can effectively document issues, troubleshooting steps, and resolutions implemented.
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 * Ability to understand NMCI internal structure, processes and tools.
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 * Able to effectively utilize ticketing and Knowledge Management System.
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 * Must be a US Citizen.
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 * Able to work assigned shifts as needed, including overnights and weekends.

## Description

* Analyze user reported issues using industry standard best practices such as the CompTIA six step troubleshooting methodology.
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 * Use automated tools to implement routine solutions.
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 * Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
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 * Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
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 * Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
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 * Instructs users in the use of PCs and networks.
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 * Demonstrate critical thinking skills to quickly understand complex systems.
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 * Work on many tasks simultaneously in a high-pressure environment.
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 * Interact with individuals on all organizational levels.
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 * Demonstrate excellent phone and email support with effective verbal and written communication skills.
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 * Following standardized work instructions and documenting work completed according to established policy.
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