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# IT Service Desk- 6AM - 6PM

- **Company:** CDW Corporation
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $60,112 - $86,944
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Operational Data Store
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-service-desk-6am-6pm-new-york-ny--b96cd28c-c00d-447e-821b-b6a931714c3e

## About the Role

Customer Support/Service, Technical Support, Technical Support, Trend Analysis, Service Delivery, Operational Audit, Operations Processes, Customer Support/Service, Process Improvement, Organizational Development/Management, * Bachelor's degree required. OR, 4 years of work experience required.

 * Strong analytical and problem-solving skills.
 * Experience using Microsoft Excel for analysis and reporting.
 * Strong written and verbal communication skills.
 * Ability to manage multiple priorities and meet deadlines.
 * Attention to detail and commitment to data accuracy.
 * Ability to collaborate effectively with stakeholders across the organization.
 * Experience with reporting and operational analysis is a plus.
 * Experience within managed services environments is a plus., We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

## Description

The IT Service Desk Watch team member supports operational processes, reporting activities, and service delivery initiatives within the Managed Support organization. This role analyzes operational data, identifies trends, assists with process improvement opportunities, and collaborates with stakeholders to drive business outcomes while supporting service excellence.

What you will do:

 * Analyze operational data and reporting to identify trends, variances, and opportunities for improvement.
 * Support managed services operational processes and service delivery initiatives.
 * Prepare and maintain recurring operational reports and dashboards.
 * Collaborate with stakeholders to gather business requirements and document process needs.
 * Assist with root cause analysis and resolution of operational issues.
 * Document workflows, procedures, and process improvements.
 * Support implementation of new processes, tools, and operational enhancements.
 * Maintain data accuracy and integrity across reporting activities.
 * Build productive working relationships across business teams.