> Markdown version of [/jobs/ext/4633216-it-fusion-center-analyst-second-shift](https://www.wearedevelopers.com/jobs/ext/4633216-it-fusion-center-analyst-second-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Fusion Center Analyst (Second Shift) - **Company:** Comresource, Inc. - **Location:** Columbus, OH, United States - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Information Systems, Monitoring of Systems, Python (Programming Language), Microsoft Office, Network Control, Windows PowerShell, Security Information and Event Management, Technical Data Management Systems, Scripting, Information Technology, SolarWinds (Software), Splunk, Dynatrace, Servicenow - **Published:** November 8, 2026 - **Apply:** https://www.thejobnetwork.com/job/e8ec28ee-c423-4495-98b4-25e1a6f73c64/it-fusion-center-analyst-second-shift ## About the Role * High school diploma or GED * 1+ year of experience in a NOC, SOC, or other operational environment * Experience working in ServiceNow * Experience working in Splunk * Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools * Experience with "eyes-on-glass" monitoring, simultaneously using several industry-standard tools * Working understanding of ITIL processes, specifically incident management and change management practices * Provide clear and concise executive-level communication and updates on status, issues, and risks * Ability to multitask effectively and work with little to no supervision * Ability to work in high-pressure situations in a fast-paced environment * Experience with the Microsoft Office suite of products * Effective organizational, time management, and problem-solving skills * Exceptional verbal, written, and interpersonal communication skills * Comfortable speaking with stakeholders and facilitating calls Desired: * Bachelor's degree in Information Systems, Information Technology, Computer Science, or a related field * ITIL v4 Foundations Certification * CCNA Certification or similar * Experience with Azure and creating Splunk dashboards * Knowledge of scripting languages (e.g., Python, PowerShell) ## Description IT Monitoring & Analysis * Proactively identify IT incidents, make rapid decisions on the prioritization and impact of each incident, and take steps to mitigate financial and reputational harm to the organization * Use industry-standard IT monitoring tools and internal team runbooks, along with business and system knowledge, to act on incidents in accordance with industry-standard incident management frameworks and protocols * Monitor alerts generated by the Security Information and Event Management (SIEM) system and other monitoring tools, conduct initial investigations, and escalate incidents as appropriate * Perform basic testing as required to confirm network availability and resiliency Process Management * Assist with creating runbooks and process documentation, and identify opportunities for process improvement and efficiency * Demonstrate the sense of urgency and judgment needed to identify potential incidents effectively * Collaborate with technical experts across the network to develop monitoring solutions for known problems and ensure the availability of production systems Communication * Communicate general, technical, and operational reports or assessments to stakeholders at all levels, synthesizing technical data for non-technical audiences * Document actions taken in systems of record * Respond to complex problems escalated by leadership * Represent the operations center on critical or enterprise-wide environment issues Shift Operations * Work within a three-shift, 24/7 operation, with onsite coverage at the Columbus, Ohio office * Log into monitoring tools at the start of each shift to verify systems are operating correctly, and review incidents and changes that occurred since the previous shift * Continuously monitor technical tools throughout the shift and manage scheduled change calls * Facilitate incident calls and support major incident management when incidents arise within scope, ensuring high-priority tickets are addressed efficiently * Maintain organized and accurate incident notes * Conduct a handoff meeting with the incoming shift to communicate essential updates * Provide targeted monitoring of critical processes and drive cross-functional engagement with key stakeholders to support internal customers and partners * Work closely with peer analysts, incident and problem managers, and the shift manager to align on priorities and maintain operational continuity * Help reduce mean time to detect and mean time to recover incidents