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# Site Reliability Engineer

- **Company:** Addverb Technologies USA Inc.
- **Location:** Libertyville, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, AutoCAD, OLE for Process Control, Reliability Engineering, Eplan, Information Technology
- **Published:** November 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/f4aab1ae-086a-4c1a-a910-6c4622219a6d/site-reliability-engineer

## About the Role

* Experience working in a mission-critical, on-call environment is desirable

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 * Ability and willingness to lift, lower and carry objects up to 35 lbs., work from heights, climb ladders, and work in confined spaces

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 * A valid driver's license with a decent driving record with a car is preferred, * Minimum criteria: 3-5 yrs of experience in installation and commissioning of automation projects.
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 * Minimum criteria: Associates or Bachelors Degree in a field, industry, or related degree - but not limited to: (Mechanical Engineering, Engineering, Computer Sciences/ Eng, Robotics, etc.)
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 * Must currently based in or near preferably in these areas, within normal commuting distance to Louisville, KY / (Greenfield) Indianapolis, IN / (Libertyville) Chicago, IL / (Obetz/Lockbourne) Columbus, OH areas. (or open to relocate to these areas)
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 * Legally Authorized to work in the USA without any Visa Sponsorships (any company sponsored visa's are NOT OFFERED at this time)
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 * Experience in Automated Material Handling Systems (Conveyors, ASRS, Lifts, Robots, Barcode Scanners, Barcode Print & Apply, etc.)
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 * Experience with Robotics and Automation Systems
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 * Troubleshooting, Technical Support, and Maintenance & Repairs skills
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 * Excellent interpersonal and teamwork skills
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 * Exposure to Kepware and other OPC server - preferred
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 * Familiar with CAD to read drawings (EPLAN, AutoCAD) and understand
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 * Exceptional interpersonal skills (customer service skills) and communication skills
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 * Strong Professional verbal and written communication skills in English
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 * Strong problem-solving and analytical skills
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 * Attention to detail, reporting, and writing skills
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 * Time Management, Responsiveness, and Accessibility., * Must be physically capable of climbing or maneuvering in confined spaces and lifting up to 35 pounds with minimal assistance.

## Description

* Provide scheduled preventive maintenance services to contract customers in assigned areas

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 * Provide on-demand corrective, emergency calls, and paid services to customers in assigned areas as required

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 * Assist with start-up services on new Addverb products as required, working closely with the assigned Installation Specialists.

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 * Report product quality issues to assigned Installation teams at the time of handover and file quality reports as directed/required

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 * Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required

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 * Conduct periodic customer care visits to monitor product performance and customer satisfaction.

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 * Maintain accountability/inventory of assigned spare parts (spare kit) and customers' consignment inventories.

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 * Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems

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 * Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility

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 * Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner

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 * Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base