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# Sr Process Engineer - IT Production Support

- **Company:** System One
- **Location:** Columbia, MD, United States
- **Experience:** Expert
- **Salary:** $110,240
- **Contract:** Temporary to permanent
- **Skills:** Batch Processing, COBOL (Programming Language), Software Documentation, Databases, Data Integrity, Groovy, Monitoring of Systems, Job Control Language (JCL), Issue Tracking Systems, Job Scheduling, Python (Programming Language), Mainframes, Object-Oriented Software Development, Oracle Databases, Oracle (Applications), Prometheus, Salesforce.Com, Microsoft SharePoint, SQL Databases, Extensible Markup Language (XML), Z/OS, Freeform SQL, Xml Files, Information Technology, Dynatrace, Jenkins, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.juju.com/job/16_6600365f4

## About the Role

* BS in computer science, IT, or related field
 * 5-7+ years of experience in IT production support or operations
 * Experience with CA-7 job scheduling and batch processing
 * Strong analytical, troubleshooting, and problem-solving skills
 * Proficiency in SQL and Oracle databases
 * Experience with incident management processes and tools
 * Mainframe: COBOL, JCL, CA7
 * Scripting: Python, Groovy (Jenkins pipelines)
 * Monitoring Tools: Dynatrace, Jenkins, Prometheus
 * Databases: Oracle, SQL, Snowflakes
 * EDI: 837/835 transactions, XML processing
 * Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
 * BS degree required

Preferred Qualifications

 * Knowledge of Claims Adjudication processes (Healthcare domain)
 * Experience with EDI transaction standards and healthcare claims systems
 * Exposure to object-oriented programming languages
 * Experience working with Blue Cross Blue Shield (BCBS) or similar plans

Work Environment Fast-paced, production-critical IT environment Require on-call support or extended hours during production incidents.

## Description

Job Title: Sr Process Engineer - IT Production Support Location: Columbia, Maryland Type: Contract To Hire Compensation: $53/hr W-2 Work Model: Hybrid - onsite 2 to 3 times a month Hours: 40.0, * Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.

 * Monitor applications using tools like Dynatrace and Jenkins for system health and performance.
 * Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
 * Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
 * Provide Tier 1/L1 support for production applications and tenant systems.
 * Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.
 * Conduct root cause analysis (RCA) and identify recurring incident patterns.
 * Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).
 * Collaborate with development, QA, and infrastructure teams for issue resolution.
 * Analyze and process EDI 837/835 healthcare claims and XML files.
 * Investigate claim errors (e.g., 999 rejections) and ensure data integrity.
 * Write and execute complex SQL queries across multi-database (Oracle) environments.
 * Develop and maintain SOPs, runbooks, and system documentation.
 * Document monitoring design, workflows, and support processes.
 * Contribute to continuous improvement initiatives and operational efficiency.