> Markdown version of [/jobs/ext/4634452-sap-c4c](https://www.wearedevelopers.com/jobs/ext/4634452-sap-c4c). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP C4C - **Company:** Intone Networks - **Location:** Columbus, OH, United States - **Contract:** Permanent contract - **Skills:** Automatic Call Distributor, Application Programming Interfaces (APIs), Interactive Voice Response, Cloud Computing, Cloud Engineering, Information Systems, Computer Telephony Integration, Customer Data Management, Data Architecture, Disaster Recovery, Electronic Data Interchange (EDI), Middleware, SAP ERP, SAP (Applications), SAP CRM, SAP CS, SAP R/3, Systems Integration, Enterprise Software Applications, SAP Business Technology Platform, Event Driven Architecture, Data Analytics, SAP S/4HANA, Enterprise Integration, Api Design, Api Gateway, Mulesoft - **Published:** November 8, 2026 - **Apply:** https://www.careerbuilder.com/job-details/sap-c4c-columbus-oh--d713ff9d-50a0-4dab-9776-b5e1db9ca3b6 ## About the Role SAP, SAP, Case Management, On Site Support, Cloud Architecture, SAP ECC (fka SAP R/3 and SAP ERP), Middleware, Automatic Call Distributor (ACD), Voice Response Systems, Computer Telephony Integration (CTI), * Required * Deep hands-on experience with SAP Service Cloud (C4C), including service ticketing, case management, customer 360, and field service processes * Extensive hands-on experience with NICE CXone CCaaS, including omnichannel routing, IVR/IVA design, ACD, WFM, and analytics * Proven experience integrating C4C and CXone with enterprise systems * Knowledge of enterprise integration architecture, including event-driven design and API gateway patterns * Experience with middleware platforms such as MuleSoft, SAP BTP Integration Suite, Dell Boomi, or equivalent * Expertise in non-functional requirements such as security, scalability, availability, and disaster recovery design * Demonstrated experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation programmes * Ability to establish and run Architecture Review Boards and Design Authority functions * Proficiency in producing enterprise-grade architecture artifacts including SADs, integration blueprints, HLD/LLD, data flow diagrams, and RACI matrices * Experience managing technical risk registers and conducting assurance reviews at major programme milestones * Preferred * Experience on programmes valued at £10M or higher * Energy & Utilities sector background with understanding of meter-to-cash, outage management, field workforce dispatch, and regulatory reporting * Familiarity with EDL (Electronic Data Interchange / Energy Data Landscape) platforms and data exchange standards in UK, Australian, or EU utility markets * Knowledge of regulatory frameworks such as Ofgem or AEMO as they relate to customer data and system change * Experience with legacy CIS integration and modern cloud platform integration in utility environments ## Description This is a 12-month contract position for a SAP C4C Solution Architect located in Columbus, Ohio., * Design and architect SAP Service Cloud (C4C) implementations, including service ticketing, case management, customer 360, and field service processes * Lead integration efforts between SAP C4C and SAP ERP/S4HANA or legacy CIS systems using SAP BTP or middleware solutions * Evaluate C4C extensibility, SDK, and configuration options versus custom development trade-offs * Design and implement NICE CXone CCaaS solutions with omnichannel routing, IVR/IVA, ACD, WFM, and analytics capabilities * Configure NICE CXone APIs and CTI integrations, and oversee digital-first channel configuration * Integrate CXone with CRM platforms, particularly SAP C4C * Design stable integrations between modern cloud platforms and legacy billing/customer information systems common in utilities * Architect event-driven, API-first enterprise integration solutions using middleware such as MuleSoft, SAP BTP Integration Suite, Dell Boomi, or equivalent * Define and enforce non-functional requirements including security, scalability, availability, and disaster recovery in regulated utility environments * Establish and operate Architecture Review Boards and Design Authority functions * Hold vendors and systems integrators accountable on solution quality and technical suitability * Produce enterprise-grade architecture artifacts including Solution Architecture Documents, integration blueprints, high-level and low-level designs, data flow diagrams, and RACI matrices * Manage technical risk registers and conduct assurance reviews at major programme milestones