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# Service Desk Specialist III - Onsite Tech Hub

- **Company:** Astreya Partners
- **Location:** Chicago, IL, United States
- **Salary:** $62,650 - $104,395
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Network Troubleshooting, Software Engineering, Computer Equipment, Information Technology
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/service-desk-specialist-iii-onsite-tech-hub-chicago-il--9c836eca-37d1-46d8-8445-78c0a4a0e40c

## About the Role

On Site Support, Customer Support/Service, Help Desk, Identify Issues, Technical Support, Customer Support/Service, Computer Hardware, Corporate Policies, Desktop Hardware, Computer Software, * Bachelor's degree (B.S/B.A), and/or 3 - 5 years' of related experience or equivalent combination of education and experience

 * Demonstrates good judgment in selecting methods and techniques for obtaining solutions
 * Ability to work independently with minimal supervision
 * Excellent coordination skills and a team player
 * Ability to identify issues and escalate as needed
 * Excellent written and oral communication skills
 * Strong interpersonal and customer service skills
 * Experience with hardware, software, and network troubleshooting
 * Experience with software application use and installation
 * Ability to resolve technical issues under pressure

Physical Demand & Work Environment:

 * Must have the ability to perform office-related tasks which may include prolonged sitting or standing
 * Must have the ability to move from place to place within an office environment
 * Must be able to use a computer
 * Must have the ability to communicate effectively
 * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

## Description

The Service Desk Specialist III will support one of Astreya's key clients at their downtown office's Tech Hub, a designated IT support area for 'walk-up' end user support. The role will be responsible to troubleshoot and fix desktop / computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope:

 * Working onsite and directly with end users to resolve a wide range of desktop support issues
 * Provide prompt and friendly support to end users
 * May be asked to work on various IT projects outside of the Tech Hub

Your Roles and Responsibilities:

 * Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
 * Maintain equipment inventory, including processing RMAs and ordering new equipment.
 * Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
 * Monitoring, updating and maintaining tickets in a defined ticketing system.
 * Responds to tickets, contacts users and plans workload.
 * Update, track and escalate the ticket to appropriate levels/group for resolution as required.
 * Sign off on closed tickets with the user to include follow up specifically to the end user.
 * Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
 * Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position