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# Technical Support Engineer III

- **Company:** CivicPlus, LLC
- **Location:** United States (Remote available)
- **Salary:** $54,080 - $75,691
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Artificial Intelligence, Cascading Style Sheets (CSS), SQL Databases, Systems Integration, Os Ticket
- **Published:** November 8, 2026
- **Apply:** https://startup.jobs/technical-support-engineer-iii-civicplus-llc-10717372

## About the Role

* Exceptional interpersonal skills and a proactive, self driven approach to solving problems independently.
 * Highly collaborative, with the ability to influence teams across the organization and build cooperation that drives shared success.
 * Strong written and verbal communication skills that make technical information clear and create positive customer interactions.
 * Demonstrated proficiency in HTML, CSS, JavaScript, and SQL to troubleshoot and solve problems efficiently.
 * A customer focused mindset that anticipates needs and concerns and ensures a positive support experience.
 * Strong organizational skills to manage multiple projects and deadlines through effective prioritization.
 * A drive to keep improving through training, personal growth, and feedback.
 * Technology degree or equivalent experience.
 * Ability to work through ambiguity with resilience and adaptability.
 * AI-forward mindset with a demonstrated ability to leverage AI tools to improve productivity, decision-making, and work quality.
 * Demonstrated ability to effectively use AI tools to enhance productivity and outcomes.

## Description

This role keeps customers moving by providing top level technical support, troubleshooting, and clear documentation across CivicPlus products and integrations. You will also train and mentor colleagues, lead projects, and bring recurring issues to the teams that can resolve them. Your work helps ensure successful outcomes for the customers we serve., * Investigate, troubleshoot, and resolve customer issues with clear communication and thorough documentation.

 * Record all customer interactions with relevant details in ticketing software.
 * Build strong, effective working relationships with colleagues and customers.
 * Manage complex issues through in depth research, documentation, escalation, and collaboration with internal engineering teams.
 * Identify and advocate for trending issues, working with other teams to address high impact problems.
 * Expand your product knowledge across multiple CivicPlus products and integrations.
 * Serve as a subject matter expert.
 * Lead documentation on products, troubleshooting, and process best practices for staff and customers.
 * Consistently meet or exceed CivicPlus service level targets.
 * Train and mentor employees on troubleshooting, business processes, and product knowledge.
 * Lead and manage projects to ensure successful customer outcomes., * CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
 * We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.
 * At CivicPlus, we embrace AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience-while keeping human judgment, collaboration, and accountability at the center of what we do.