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# Manager, HR Shared Services and Process Automation

- **Company:** BAE Systems
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Salary:** $107,952 - $183,518
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Data Analysis, Data Integrity, Systems Integration, Transaction Processing (Computing), People Soft, Performance Monitor, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.beyondcharlotte.com/job.asp?id=3505229674&tx=DT10798UYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 8 years of HR experience, with at least 2 of those years in process improvement, automation, or operational excellence.
 * Experience leading a team in HR operations.
 * Experience in a Shared Services or HR Resource Center environment using ServiceNow.
 * Proven success implementing workflow automation, integrations, or bot solutions.
 * Strong analytical, project management, communication, and stakeholder management skills.
 * Knowledge of HR service delivery models, SLAs, and KPIs.

Preferred Education, Experience, & Skills

 * Experience with PeopleSoft, workflow automation platforms, and self-service technologies.
 * Lean, Six Sigma, Agile, or related certifications.
 * Change management or organizational development experience.
 * Bachelor's degree in HR, Business, Operations, or a related field.

## Description

We are seeking a Manager of HR Shared Services and Process Automation to lead the HR Resource Center (HHRC) Data Transaction team and drive the modernization of HR operations. This hybrid role (3 days/week in Charlotte) will focus on automating manual processes, optimizing workflows, and improving service delivery through digital solutions., * Lead the transformation of HR data transaction processing through automation, workflow redesign, and system integrations.

 * Identify and implement automation and bot solutions that reduce manual effort, improve accuracy, and increase efficiency.
 * Partner with HR, IT, Analytics, and Digital Transformation teams to deliver scalable process improvements.
 * Drive continuous improvement through data analysis, performance monitoring, and process optimization.
 * Lead change management efforts to support adoption of new technologies and ways of working.
 * Improve service quality, compliance, data integrity, and employee experience while building scalable operations.