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# SAP Production Support Specialist

- **Company:** Intone Networks
- **Location:** Kalamazoo, MI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, Cloud Computing, Middleware, Identity and Access Management, SAP ERP, SAP (Applications), SAP R/3, User Provisioning Software, SAP Cloud ALM, SAPBasis, Sap Production Planning, SAP S/4HANA, Data Management, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/sap-production-support-specialist-kalamazoo-mi--407fbfb8-dce9-4c28-b4ae-9816793653b2

## About the Role

Production Support, SAP, SAP, Incident Management, Problem Solving Skills, Production Support, SAP ECC (fka SAP R/3 and SAP ERP), Cross-Functional, Atlassian JIRA, Cloud Computing, * Preferred

 * Bachelor's degree.
 * 10+ years of IT project management experience leading complex technology initiatives.
 * 5+ years of hands-on SAP ERP experience, including SAP S/4HANA.
 * Experience supporting SAP S/4HANA production environments.
 * At least one full lifecycle implementation of SAP S/4HANA Public Cloud.
 * Strong experience with SAP Cloud ALM (CALM).
 * Strong experience with ServiceNow.
 * Strong experience with JIRA.
 * Strong experience with incident and problem management.
 * Strong experience with dashboard and KPI reporting.
 * Knowledge of accounting.
 * Knowledge of treasury and banking processes.
 * Knowledge of Master Data Management (MDM).
 * Knowledge of purchasing and supplier integrations.
 * Knowledge of API and middleware technologies.
 * Knowledge of ASN processes.
 * Excellent communication, stakeholder management, and organizational skills.
 * Ability to manage multiple concurrent priorities in a fast-paced environment.

## Description

This is a 12-month contract position based in Kalamazoo, Michigan. You will serve as an SAP Production Support Specialist, bringing strong expertise in SAP ERP, production support, incident management, and cross-functional collaboration to drive rapid issue resolution while maintaining visibility across multiple business workstreams.

Responsibilities

 * Serve as the primary point of contact for SAP S/4HANA production support activities.
 * Manage and coordinate support workflows using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
 * Monitor, prioritize, and resolve incidents based on business impact and severity.
 * Ensure SLA compliance and escalate issues to L2/L3 support teams when necessary.
 * Track recurring issues and identify trends through reporting and analysis.
 * Develop and maintain dashboards and scorecards for incident management and KPI reporting.
 * Support finance operations including month-end close activities, intercompany transactions, accounting and treasury processes, and banking integrations.
 * Support integrations involving Master Data Management (MDM), purchasing and supplier interfaces, API and middleware connections, and Advance Shipping Notices (ASN).
 * Support SAP S/4HANA Public Cloud Identity and Access Governance initiatives.
 * Manage user provisioning, deprovisioning, and access modifications.
 * Assist with security and compliance processes across SAP environments.
 * Coordinate SAP training and certification tracking activities.
 * Support development and distribution of training materials and job aids.
 * Schedule and coordinate training sessions across business workstreams.
 * Create reporting and dashboards to track user readiness, training completion, and certification effectiveness.