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# HR & People Operations - Decision Makers - ITSM/ESM Research - US

- **Company:** Prolific, Inc
- **Location:** Phoenix, AZ, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, JIRA, Platform as a Service (PAAS), SuccessFactors, Automated Data Processing (ADP), HR Software, Oracle HCM, Workday, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/hr-people-operations-decision-makers-itsm-esm-research-us-az--1776b589-c2cb-4d0c-b97e-95392a5ccf90

## About the Role

IT Service Management (ITSM), IT Service Management (ITSM), Artificial Intelligence (AI), Data Collection, Testing, Employee Relations, Atlassian JIRA, ServiceNow, Platform as a Service (PaaS), Analysis Skills, * Professional Experience:Director-level or above experience in HR, People Operations, or a related function

 * Domain Knowledge: deep background in one or more areas such as HR Operations, People Operations, Employee Relations
 * ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
 * Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
 * Analytical Thinking: the ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight.
 * Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topics.
 * A PayPal account to receive payment from our clients, * ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required.
 * HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
 * Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.

## Description

We're looking for HR and People Operations leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world People Ops insight., * Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processes.

 * Scenario Review: apply your real-world experience to assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflows.
 * Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and HR operations.
 * Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contexts.
 * Framework Input: contribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platforms.