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# Technical Delivery Lead

- **Company:** VOYAGER ACCESS, INC.
- **Location:** Golden Valley, MN, United States (Remote available)
- **Experience:** Expert
- **Salary:** $95,000 - $115,000
- **Contract:** Permanent contract
- **Skills:** Databases, System Configuration, Network Troubleshooting, Role-Based Access Control, Product Software Implementation Methods, Systems Integration
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-delivery-lead-golden-valley-mn--3c1ad599-cfee-4a53-aa19-cedbf74fe314

## About the Role

Technical Delivery, Health Insurance, Technical Leadership, Access Control, Hospitality and Tourism, Technical Support, Identify Issues, Technical Delivery, Help Desk, Continuous Improvement, The ideal candidate is a reliable technical operator who combines:

 * strong troubleshooting ability,
 * disciplined follow-through,
 * proactive communication,
 * the ability to teach and support end users,
 * and customer-focused delivery execution., Experience
8-15 years in:

 * access control,
 * electronic security,
 * low-voltage systems,
 * hospitality technology,
 * or related field-service environments

Including direct experience:

 * troubleshooting systems in the field,
 * leading complex installations,
 * implementing access control software and training end users,
 * and resolving escalated technical issues with customers, vendors, and manufacturers

Technical Capabilities
Strong candidates will have high technical capability in both:

 * hardware systems,
 * software/platform troubleshooting,
 * and understanding how those systems interact together in real-world deployments.

Working Style

 * highly organized and self-directed
 * strong written communicator
 * disciplined with follow-through
 * calm under pressure
 * proactive rather than reactive
 * patient, clear trainer who can teach staff of varying technical skill levels
 * customer-focused while maintaining standards and accountability

Location, Travel & On-Call

## Description

We are seeking a highly accountable Technical Lead to support:

 * complex project delivery,
 * escalated troubleshooting,
 * technical delivery quality,
 * end-user technical support,
 * software implementation and end-user training,
 * and continuous improvement across our operations., Technical Leadership & Delivery Execution
 * Lead troubleshooting and resolution of escalated technical issues
 * Support complex installations and occupied-property deployments
 * Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery
 * Serve as the company's primary technical escalation resource
 * Help ensure projects meet Voyager Access technical delivery standards and customer expectations

Software Implementation & End-User Training

 * Perform onsite implementation of Salto access control systems, including server and workstation setup, database configuration, and device configuration
 * Prepare for each implementation by reviewing project documentation, building system configuration and training plans, and formatting data imports
 * Configure system roles and permissions, access groups and zones, door profiles, schedules, calendars, and key formats
 * Map, network, and label devices, and complete device records (name, IP, MAC, controller assignment)
 * Deliver hands-on training for property administrators, front desk staff, and maintenance/engineering/security teams
 * Verify each user group can independently perform its core system functions, and obtain customer training sign-offs before project completion
 * Complete implementation checklists and provide daily progress updates to the Project Manager
 * Review database builds completed by vendor trainers

End-User Technical Support & On-Call

 * Provide technical support to end users alongside our technical support agent, troubleshooting hardware, software, and network issues
 * Participate in an after-hours on-call rotation every other week, including weekends, responding to customer emergencies (support for critical systems outages only)
 * Document support cases and resolutions to strengthen our troubleshooting resources

Delivery Quality, Documentation & Continuous Improvement

 * Support technical QA and vendor onboarding
 * Build and improve technical standards, documentation, and troubleshooting resources
 * Identify recurring technical failures, delivery gaps, and process inefficiencies
 * Recommend improvements that strengthen delivery quality and scalability
 * Research and test new products, integrations, and software releases