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# Scrum Master - Guidewire (ClaimCenter)

- **Company:** AF Group
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $82,800
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Information Systems, Iterative and Incremental Development, Scrum Methodology, Systems Development Life Cycle, Software Engineering, Guidewire ClaimCenter, Information Technology, Guidewire, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.jofdav.com/jobs/60455819-scrum-master-guidewire-claimcenter

## About the Role

* Bachelor's degree in business or a technical discipline (Computer Science, Information Systems, Engineering) required.
 * Continuous learning, as defined by the Company's learning philosophy, is required.
 * Certification or progress toward certification (CSM, SSM) is highly preferred and encouraged.

EXPERIENCE

 * Seven years of progressive responsibility as a scrum master/agile project manager in an insurance environment.
 * Proven experience as a scrum master on several successful software development projects involving multiple developers is preferred., * Clear understanding of one of the agile frameworks and key best practices (Disciplined Agile, SAFe, Scrum, Kanban etc.).
 * Strong analytical, problem solving and planning skills.
 * Must demonstrate leadership ability to effectively interact with all levels of management.
 * Stakeholder Management, Negotiation and Communication skills.
 * Understanding of the fundamentals of iterative and incremental development.
 * Ability to help manage scrum team backlog and priorities using agile based tools (ServiceNow, Jira, Rally/Central Agile, Version1, etc.).
 * Excellent communication, facilitation, and mentoring skills.
 * Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.
 * Demonstrable conflict resolution skills.
 * Demonstrable risk management and mitigation skills.
 * Knowledge of tools used to assist with scrum team planning (ServiceNow, Jira, Agile Manager, Version1, etc.).
 * Ability to be flexible as projects are often non-routine and require re-prioritizing of workload.
 * Ability to maintain confidentiality.
 * Ability to perform other assignments as required by senior management.
 * Knowledge of workers compensations industry preferred.

## Description

The Scrum Master serves a vital role and is in the unique position to help coach, guide and facilitate an energetic and knowledgeable team. As the Scrum Master you will serve as a critical liaison between the product delivery team, product manager and senior management providing critical direction, communication and assuring the quality delivery of products and services to our customers.

 * Leads one or more agile teams as the scrum master and team member.
 * Employs best practices for agile/scrum methodology, while operating within the department's overall SDLC Framework.
 * Works collaboratively with the product managers and team members to give input and support to the strategic direction of the initiative.
 * Motivates and supports team members and ensures they have the tools and knowledge to do their jobs and that all blocking issues are resolved quickly.
 * Creates self-organizing agile teams and facilitates the delegation of tasks and responsibilities to appropriate team members.
 * Acts as moderator for sprint planning, daily standups, sprint demos, and refactoring/reflection sessions.
 * In partnership with the Product manager & Product Owner ensure a robust, prioritized backlog is available.
 * Supports Product Manager in understanding and communicating team effectiveness and performance.
 * Communicates team status to all internal stakeholders and continuously refines/improves metrics by working with the team.
 * Coordinates cross team dependencies with other Scrum master's and participate in Agile Community of Practice (CoP).
 * Escalates issues that require executive attention.
 * Discovers opportunities to support organizational initiatives and develops strategies and programs to promote initiatives.
 * Participates in the development of programs as a strategic partner that supports the company plan as directed by leadership.
 * Provides planning, project coordination, and management for the development of organizational initiatives, while concurrently facilitating efficient operations to meet current and future business needs within the organization.
 * Responsible for balancing workload to optimize the effectiveness of project development and management.
 * Performs analysis to determine root cause of challenges and provides solutions for improved operational and process performance.