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# Desktop Support Specialist

- **Company:** The CCS Companies
- **Location:** Norwood, MA, United States
- **Salary:** $49,920 - $60,320
- **Contract:** Internship / Graduate position
- **Skills:** Internet Communications, Virtual Private Networks (VPN), Microsoft Office, TCP/IP, ServiceNow IT Service Management, Software Troubleshooting, Computer Equipment, Network Support, Laptops
- **Published:** November 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=18ce3725d49a6484

## About the Role

* 2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction with an IT focused degree would be considered.
 * Technical expertise in the following areas is preferred:
 + PC hardware/software troubleshooting and repair;
 + Windows 10/11 support;
 + VPN Installs;
 + TCP/IP Network Configurations and remote communication;
 + Laptop Support; website troubleshooting, and Microsoft Office installs.
 * Strong ability to prioritize work and meet deadlines.
 * Excellent multitasking skills in a fast-paced environment.
 * A "service" ethic toward internal customer base.
 * Ability to maintain a predictable and consistent full-time work schedule., * Associates Degree required. Bachelor's Degree preferred.

## Description

* Responds to user helpdesk requests and answers telephone inquiries.
 * Prioritizes and resolves technical issues to ensure timely completion of work orders.
 * Manages PC installations, imaging, upgrades, and patches.
 * Troubleshoots and resolves problems related to hardware and software.
 * Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network.
 * Tracks, updates, and manages issues using IT ticketing software.
 * Other duties as assigned by management.