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# Director of Operations (Mobile Devices)

- **Company:** Assurant, Inc.
- **Location:** Lewisville, TX, United States
- **Experience:** Expert
- **Salary:** $144,700 - $241,600
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Data Visualization, Decision Support Systems, Pivot Tables, Data Driven Tests, Data Analytics, Oracle Erp
- **Published:** November 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0cf83cf635ee97b3

## About the Role

* Bachelor's degree or equivalent combination of education and experience
 * 6+ years of progressive leadership experience managing complex manufacturing, repair, refurbishment, or operations environments
 * Strong experience in demand planning, production planning, procurement, materials management, and new product introduction
 * Proven success leading process improvement initiatives utilizing Lean Six Sigma methodologies
 * Advanced analytical and financial acumen with experience in budgeting, forecasting, and operational performance management
 * Advanced Microsoft Excel skills, including pivot tables, trend analysis, reporting, and data visualization
 * Experience with project management, resource planning, and systems implementation
 * Exceptional leadership, communication, presentation, and stakeholder management skills
 * Strong problem-solving abilities with a data-driven approach to decision-making

What other skills/experience would be helpful to have?

 * Experience using AI tools and automation technologies to improve business processes and operational efficiency
 * Background in technical, mechanical, electronics repair, refurbishment, or manufacturing environments
 * Lean Six Sigma Green Belt certification or higher
 * Experience working within ISO and OSHA-regulated environments
 * Experience with Oracle ERP systems
 * Experience supporting wireless or consumer electronics products

## Description

* Lead all aspects of CPO operations, ensuring high levels of quality, service, productivity, and profitability
 * Develop and execute short- and long-term operational strategies aligned with business objectives
 * Establish policies, procedures, and performance standards that drive operational excellence and accountability
 * Oversee demand planning, operations planning and control, production processes, repair operations, parts reclamation, customer implementations, system support, and customer service functions
 * Drive continuous improvement initiatives utilizing Lean Six Sigma principles and best practices
 * Develop, implement, and maintain quality assurance programs that improve efficiency, reduce waste, and enhance customer satisfaction
 * Partner with Product Development and Engineering teams to support new product introductions and operational readiness
 * Identify opportunities to optimize workflows, improve scalability, and enhance operational performance
 * Own operational financial performance, including budgeting, forecasting, cost management, and profitability analysis
 * Evaluate business opportunities and operational investments through financial modeling and data-driven analysis
 * Monitor key performance indicators and implement corrective actions to achieve business goals
 * Recruit, develop, coach, and lead high-performing teams
 * Establish performance expectations, succession planning, and employee development strategies
 * Foster a culture of accountability, collaboration, innovation, and continuous improvement
 * Serve as the primary operational partner for internal stakeholders and external clients.
 * Resolve operational, product, system, and customer-related issues while maintaining strong client relationships
 * Collaborate across departments to successfully deliver strategic initiatives and operational improvements
 * Present recommendations, business cases, and operational updates to leadership teams and executive audiences
 * Support the development, launch, and operational integration of new products and services
 * Drive ongoing product profitability, compliance, and lifecycle performance
 * Partner with key stakeholders to identify and implement innovative solutions that support business growth