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# Onsite Support Technician

- **Company:** IPC Systems, Inc.
- **Location:** Mundelein, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, VoIP, System Configuration, Issue Tracking Systems, Networking Hardware, IP Pbx, Microsoft Visio, Networking Basics, Routing, Network Protocols, TCP/IP, Network Routers, Software Troubleshooting, Information Technology, User Administration, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/67c6113e-2d6c-4e98-a446-d5f6bcb7e9e3/onsite-support-technician

## About the Role

* Strong troubleshooting and problem-solving skills to diagnose and resolve technical issues quickly in a high-pressure environment.
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 * Solid understanding of IT infrastructure, including hardware, operating systems, and networking fundamentals.
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 * Knowledge of VoIP technologies, SIP protocols, and trading voice systems (e.g., IPC Unigy)
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 * Experience with ITSM/ticketing systems (ServiceNow) and managing incidents end-to-end.
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 * Ability to perform system configuration, user administration, and MACD (Move/Add/Change/Delete) activities
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 * Strong communication and interpersonal skills to work directly with traders, users, and multiple technical teams
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 * Customer-focused mindset with the ability to provide clear, desk-side support and training
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 * Familiarity with network devices (routers, switches) and basic connectivity troubleshooting.
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 * Ability to work independently while coordinating across geographically dispersed teams.
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 * Strong organizational skills and attention to detail for documentation, ticket updates, and SLA compliance.
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 * Flexibility to work in a fast-paced trading floor environment with occasional extended hours.
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 * Methodical approach to testing, validation, and ensuring systems are fully operational before handoff.
\n, * Experience supporting trading floor environments and familiarity with financial industry workflows
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 * Knowledge of IPC Unigy platforms or similar trading voice/turret systems
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 * Exposure to process improvement or automation initiatives
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 * SIP/VoIP certifications or advanced telephony knowledge (SIP, PBX, SBCs)
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 * Strong understanding of networking protocols and voice infrastructure (TCP/IP, routing, QoS)
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 * Advanced proficiency in Microsoft Excel, Word, and Visio for documentation and reporting
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 * Experience working in ITIL-based environments and service management processes
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 * Ability to support global customers and collaborate with geographically dispersed teams
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 * Strong stakeholder management skills, including interaction with business executives and traders
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 * Proven ability to identify and drive process improvements
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 * Methodical and analytical approach to troubleshooting complex technical issues
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 * Self-motivated, high-energy attitude with a proactive and continuous improvement mindset
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## Description

The Onsite Technician will be based in Washington DC and is part of the broader AMERS Customer Outcomes team. They will serve as the primary liaison among traders and end users, the client's internal IT teams, and IPC's technical and service teams. As a key member of the client's trading-floor support team, the engineer coordinates daily support, performs hands-on technical tasks, and facilitates clear communication and effective execution across this collaborative, cross-functional environment., The individual is responsible for managing user configurations in the Unigy Management System, supporting move/add/change activities, and assisting with incident resolution. The role requires close interaction with traders, client IT teams, and internal IPC teams to ensure that all system changes, installations, and fixes are properly implemented, tested, and validated. Additionally, the technician plays a key role in maintaining service continuity by performing testing, supporting troubleshooting efforts, and ensuring that trading floor systems are fully operational and business-ready after any changes or incidents., An onsite technician makes an impact by ensuring that trading floor systems remain fully operational, stable, and ready for business at all times, which is critical in a high-pressure financial environment. By acting as the first point of contact for traders and users, the technician helps minimize downtime through rapid troubleshooting, hands-on support, and coordination with internal and client teams to resolve issues quickly and effectively., They also drive operational efficiency by accurately executing move, add, change, and delete (MACD) requests, maintaining system configurations, and validating that all changes are properly implemented and tested. Through close collaboration with the NY Unigy team and customer IT teams, the technician ensures smooth communication across stakeholders and helps prevent issues from escalating.