> Markdown version of [/jobs/ext/4636488-information-technology-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/4636488-information-technology-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Help Desk Technician - **Company:** OculusIT LLC - **Location:** Raleigh, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Complex Networks, CompTIA Network+, Firmware, Identity and Access Management, Issue Tracking Systems, Networking Hardware, Traceroute, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Windows PowerShell, Productivity Software, Remote Service Software, Windows Desktop, Wireless Access Point, Wi-Fi Technology, Scripting, Information Technology, Cisco, Servicenow - **Published:** November 8, 2026 - **Apply:** https://www.thejobnetwork.com/job/8b05f376-0d66-48e6-9e28-c33d7a12a4ef/information-technology-help-desk-technician ## About the Role * 2+ years of experience in a help desk, desktop support, or technical support role. \n * Demonstrated ability to troubleshoot connectivity issues using tools like ping, traceroute, and basic switch/AP interfaces. \n * Familiarity with Windows and/or macOS environments and common productivity software. \n * Strong troubleshooting skills and a methodical, detail-oriented approach to problem-solving. \n * Clear written and verbal communication skills, with a customer-service mindset. \n * Ability to lift/move equipment up to 50 lbs and work occasionally under desks, in server rooms, or in wiring closets., n \n * CompTIA Network+ certification (strongly preferred) and/or CompTIA A+. \n * Exposure to Cisco, Ubiquiti, Meraki, or similar networking hardware in a production environment. \n * Associate's degree or coursework in Information Technology, Computer Science, or a related field (or equivalent practical experience). \n * Experience with ticketing systems (e.g., ServiceNow, Freshservice, ConnectWise) and remote support tools. \n * Basic scripting or automation exposure (PowerShell, Python) is a plus, not required. ## Description We are looking for a Help Desk Technician to join our IT team. This role is primarily focused on providing first- and second-level support to end users - resolving hardware, software, account, and connectivity issues. You'll be the person who can quickly tell whether an issue is a workstation problem or a network problem, troubleshoot switches, Wi-Fi, and VPN connectivity alongside standard desktop support, and escalate complex network issues to senior engineers with clear, accurate diagnostics already in hand., n \n * Serve as the first point of contact for end-user IT support via phone, email, and ticketing system, resolving hardware, software, account, and connectivity issues. \n * Triage and troubleshoot network-related user issues (Wi-Fi drops, VPN failures, slow connections, port/switch issues) before escalating, using solid networking fundamentals rather than guesswork. \n * Support and maintain user account and access management (Active Directory, VPN, Wi-Fi onboarding). * Assist with basic network device troubleshooting - switches, access points, patch panels - and coordinate with senior network staff on more complex issues. \n * Perform basic patch cabling, network drops, and equipment moves/adds/changes. \n * Monitor and respond to network and system alerts relevant to end-user impact; document and escalate per established procedures. \n * Image, configure, and deploy workstations, laptops, and mobile devices. \n * Maintain accurate documentation of tickets, network configurations touched, and asset records. \n * Assist with routine maintenance tasks such as firmware updates, backups, and scheduled reboots. \n * Participate in an on-call or rotating support schedule as needed. \n * Follow IT security best practices and escalate potential security incidents promptly. \n * Work any day of the week or hours as assigned.