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# LAN Technician II, Day Shift, Information Technology

- **Company:** Shady Grove Adventist Hospital
- **Location:** Potomac, MD, United States
- **Experience:** Experienced
- **Salary:** $62,400 - $97,760
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Information Systems, Desktop Computing, Local Area Networks, Release Management, Tablet Computers, Peripherals, Guidewire PolicyCenter, Information Technology
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/lan-technician-ii-day-shift-information-technology-rockville-md--a0057478-8260-4ceb-a33d-c413ec73d481

## About the Role

Information Technology & Information Systems, Local Area Network (LAN), Healthcare, Local Area Network (LAN), Operational Support, Computer Systems, Administrative Skills, Peripheral Hardware, Desktop PC, Laptop PC, * Bachelor's degree in the field of computer science or information technology is preferred

 * 2+ years of experience supporting workstations, peripherals and general end point devices in an enterprise environment
 * A+ Certification or similar certification required
 * ITILv3 Foundations is preferred
 * An additional industry certification in desktop, mobile, network or server technology is required
 * Experience working in the healthcare industry or mission critical industry and regulated environment (HIPAA) is preferred

## Description

* Provide Service Operations response and support for all requests, incidents and access related efforts performed on site at any of the organization's locations
 * Assist with the installation, configuration, upgrade, and overall provide day-to-day administration and support required for the AHC compute environment
 * Support the administration and configuration of end point devices to include laptops, tablets, desktops, peripherals, and clinical devices
 * Conducts site surveys, assesses and document current site equipment, configurations and user requirements
 * Ability to take a flexible work schedule and be on call after hours
 * Follow standard operating procedures in the implementation and transition of software and hardware deployments
 * Facilitate conversations across AHC employees, vendors and other support teams while implementing or upgrading devices and software
 * Follow change and release management processes
 * Work with the Project Management Office on device refresh and general device deployment activities
 * Participate in the creation of detailed work breakdown structures for the implementation of automated and manual provisioning configurations
 * Follow PMBOK and ITIL principles in the planning and design of end point device deployments; Assist with requirements data gathering and analysis as needed
 * Assist with the planning and design end point device workflows
 * Participate in reviewing vendor solutions to address end point devices requirements of the business and clinical departments
 * Provide expertise to identify and translate end point workflow into configuration requirements