> Markdown version of [/jobs/ext/4636917-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/4636917-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Helpdesk Technician

- **Company:** Pioneers Medical Center
- **Location:** Meeker, CO, United States
- **Salary:** $49,920 - $73,549
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Information Systems, Networking Hardware, Windows Servers, Network Protocols, Internetwork Packet Exchange, Server Administration, Software Configuration Management, TCP/IP, Network Routers, Firewalls (Computer Science), Information Technology, User Accounts
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-helpdesk-technician-meeker-co--02538d71-27ae-4f44-9466-c1a07fe25c2e

## About the Role

Help Desk, Information Technology & Information Systems, Technical Support, Customer Support/Service, 1st Level Support, Help Desk, Identify Issues, Software Administration, Operating Systems, Software Configuration Management, * Degree, certifications, or equivalent experience in Computer Technology field.

 * Overall knowledge of network protocols such as IPX/SPX and TCP/IP
 * Familiarity with firewalls, switches, routers, and other network hardware.
 * Knowledge of Windows server and other Windows operating systems

Skills and Expectations:

 * Kind and professional demeanor.
 * Professional and well-groomed appearance at all times.
 * Communicate positively and effectively, both written and verbally, with patients, family, and staff.
 * Demonstrate effective organizational skills in an evolving environment.
 * Work with honesty, compassion and integrity at all times.
 * Understand and adhere to the scope of service for the department and this position.
 * Understand and adhere to all of PMC's policies and procedures.
 * Understand and adhere to PMC's Code of Conduct.
 * Adhere to the strictest confidentiality and HIPAA regulations.
 * Demonstrate a commitment to building and sustaining a diverse, inclusive, and equitable working environment.
 * Ability to remain calm and efficient in emergency situations.
 * Demonstrate strong problem-solving skills.
 * Demonstrate strong emotional intelligence.

Physical Requirements:

 * Must be able to remain in a stationary positon 50% of the time.
 * Must be able to move and traverse about the facility 50% of the time.
 * Frequently transport objects weighing up to 50lbs
 * Occasionally position objects weighing up to 100lbs.
 * Must be able to communicate and exchange information in a way others will understand.
 * Must be able to recognize details such as color and depth within a few feet of the observer.
 * Frequently operates computers, machinery, and other healthcare equipment.
 * Constantly positions self to complete essential functions.
 * May be required to wear N95s or PAPRs throughout the shift

## Description

Report To : IT Director

FLSA Classification: Full-Time, Non-exempt, Hourly $24.00- $35.36

Essential Functions:

 * Provide first-level technical support to end users via phone, email, or in-person communication.
 * Diagnose and resolve hardware, software, and network-related issues.
 * Install, configure, and update software applications and operating systems.
 * Assist in setting up and maintaining user accounts, permissions, and profiles.
 * Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices.
 * Collaborate with other IT professionals to escalate and resolve complex technical problems.
 * Keep accurate records of all helpdesk tickets, interactions, and resolutions.
 * Communicate technical information in non-technical terms to end users.
 * Provide training and guidance to end users on software and hardware usage.
 * Stay updated on emerging technologies and industry best practices.
 * Communicate clearly and professionally with PMC staff, including physicians, nurses, and other healthcare professionals.
 * Other duties as assigned.