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# IT Helpdesk Engineer

- **Company:** Boot Civil, LLC
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $85,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Computer Maintenance, Microsoft Office, Network Protocols, Software Deployment, Computer Equipment, Information Technology, Hardware Infrastructure
- **Published:** November 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/45886a15-ddbf-49c2-ad60-8b3504a3cf48/it-helpdesk-engineer

## About the Role

* Bachelor's degree in Information Systems/Information Technology or equivalent experience
 * 7+ years of business work experience in an IT Role
 * Knowledge of pc troubleshooting for both hardware and Windows based machines
 * Possession of Microsoft 365 certifications is highly preferred
 * Knowledge of PC hardware, especially the components that can be upgraded or replaced, familiarity with office environments
 * A understanding of networking protocols, various platforms, and hardware technologies
 * Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems
 * Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning
 * Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms
 * Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests

## Description

A civil engineering form is offering an exciting career opportunity for an IT Helpdesk Engineer to join their New York City team., * Conduct effective computer troubleshooting by employing diagnostic methods and relevant questioning

 * Deploying new computers for both new hires and upgrades for existing staff
 * Troubleshoot any/all end user issues, both hardware and software
 * Software deployments & upgrades
 * Light travel for remote office work and office moves
 * Guide users step-by-step through the process of resolving their technical problems
 * Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues
 * Utilize a service/help desk system to track, prioritize, and manage support requests efficiently
 * Establish, document, and maintain system standards to ensure consistent performance
 * Successfully complete assigned projects within the designated time frame, budget, and specifications