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# Technical Support Engineer

- **Company:** Endexx Corporation
- **Location:** New York, NY, United States
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Software as a Service, Software Debugging, Data Flow Control, Python (Programming Language), SQL Databases
- **Published:** November 8, 2026
- **Apply:** https://startup.jobs/technical-support-engineer-endex-10718174

## About the Role

* Technical Support Experience: You've investigated production software issues or equivalent engineering problems.
 * Debugging Ability: You can reason through logs, API behavior and system dependencies.
 * Coding Fundamentals: You can read code and build small tools or reproductions.
 * Clear Documentation: You leave investigation notes another engineer can act on.
 * Hands-On Troubleshooter: You can investigate authentication, permissions, networking and data-flow problems, and communicate findings to users and engineers.

Nice to Have

 * Cloud application support
 * Python or JavaScript experience
 * Experience with SQL, HTTP APIs and Python or JavaScript for support investigation

## Description

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who can reproduce a difficult product issue and work methodically toward a resolution.

As a Technical Support Engineer at Endex, you'll own technical investigations across support requests. You'll work with engineering on bugs and operational issues while giving customer-facing teams the context to communicate accurately.

Your Key Responsibilities

 * Diagnose Production Issues: Use logs, request traces, API responses and reproducible examples to isolate failures across the product and integrations.
 * Drive Technical Resolution: Validate workarounds, coordinate engineering fixes and confirm that the customer's workflow works again.
 * Resolve What You Can: Apply supported fixes and validate the result with the customer team.
 * Support Incident Response: Provide technical context and timely investigation updates.
 * Prevent Repeated Incidents: Write runbooks and root-cause summaries, improve diagnostic tooling and bring recurring defects back to product engineering.