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# Organizational Change & Implementation Specialist

- **Company:** WAYSTONE HEALTH & HUMAN SERVICES
- **Location:** Lawrence, MA, United States
- **Salary:** $68,000 - $97,000
- **Contract:** Permanent contract
- **Skills:** Business Process Management, Microsoft Office
- **Published:** November 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=45c3803ca3b91c4d

## About the Role

* Bachelor's degree in a related field.
 * Bilingual proficiency in English and Spanish preferred.
 * 3-5 years of related experience in change management, training, systems implementation, project coordination, or process/quality improvement required.
 * Experience in healthcare, human services, disability services, social services, or nonprofit settings preferred Knowledge of change management, process improvement, implementation best practices, or adult learning preferred
 * Experience creating SOPs, policies, procedures, training materials, and job aids required
 * Strong communication, coordination, organizational, and interpersonal skills with the ability to manage multiple priorities in a fast-paced environment.
 * Proficient with Microsoft Office and general office technology; able to handle confidential information with professionalism and sound judgment.
 * Valid Driver's license with a minimum of 1 year's driving experience required.
 * Regular and predicable attendance.

## Description

Waystone is currently seeking an Organizational Change & Implementation Specialist to support the successful implementation of organizational initiatives, technology solutions, and process improvements across the organization. This position is responsible for coordinating change management activities, developing training and educational resources, facilitating staff adoption of new systems and workflows, and maintaining organizational documentation, including standard operating procedures. The role partners with leadership, project teams, and staff to promote effective communication, operational consistency, and sustainable organizational change while supporting Waystone's Digital Transformation Initiative and broader strategic priorities., Schedule: Monday - Friday 8:30am - 4:30pm. This position requires flexibility to accommodate occasional evening meetings, training sessions, implementations, or organizational initiatives as needed., * Support the implementation and adoption of new systems, technologies, and workflows.

 * Coordinate testing, training, implementation activities, and issue resolution.
 * Partner with departments, vendors, and leadership to support successful project outcomes.

 2. Organizational Change Management & Adoption
 * Support organizational change initiatives through communication, stakeholder engagement, and adoption planning.
 * Assist leaders and employees in navigating process, technology, and organizational changes.
 * Monitor adoption and recommend improvements to support long-term success.

 3. Training, Learning & Workforce Development
 * Develop and deliver training programs, job aids, user guides, and learning resources.
 * Facilitate instructor-led, virtual, and hands-on training sessions.
 * Track participation, collect feedback, and update training materials as needed.

 4. SOPs, Policy & Process Documentation
 * Create and maintain SOPs, workflows, policies, and operational documentation.
 * Document business processes and support process standardization across departments.
 * Promote consistency, compliance, and best practices throughout the organization.

 5. Process Improvement, Project Coordination & Organizational Effectiveness
 * Identify opportunities to improve efficiency, quality, and service delivery.
 * Support process improvement and workflow redesign initiatives.
 * Coordinate project activities, monitor timelines and deliverables, and provide implementation updates., Success in this role will be measured by the effective implementation and adoption of new systems, processes, and organizational changes. Key indicators include timely development of training materials and SOPs, successful coordination of projects and implementation activities, high employee engagement and readiness, and measurable improvements in operational efficiency, consistency, compliance, and overall organizational effectiveness.